Regional Service Manager

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🔥 0 minutes ago

🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Electrolux Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1919

🔧 Hardware

👥 B2C

Hardware • B2C

Electrolux Group is a global Swedish appliance manufacturer and household goods company that designs, produces and sells a wide range of home and professional appliances — including refrigerators, washing machines, ovens, vacuum cleaners and small domestic appliances. Headquartered in Stockholm, Electrolux emphasizes sustainability, design and digital/automation transformation across its operations and brands, and serves consumers and professional customers worldwide.

📋 Description

• Lead all service operations within the assigned region, ensuring high‑quality, timely, and efficient service delivery • Manage and develop field service technicians and third‑party service providers to meet performance, quality, and safety standards • Monitor and drive key performance metrics, including productivity, customer satisfaction, cycle time, and warranty cost • Ensure adequate service capacity to meet demand through workforce planning and provider network management • Recruit, onboard, and manage relationships with third‑party service providers, including rate negotiation and performance oversight • Resolve complex customer and service provider issues, ensuring timely and effective resolution • Audit service claims and provider performance to ensure compliance with company policies and standards • Develop and execute regional action plans to improve service quality, reduce costs, and enhance customer experience • Partner with Sales, Training, Routing, and Talent Acquisition teams to support market needs and workforce effectiveness • Oversee scheduling, routing, and daily operations to optimize technician productivity and service coverage • Represent Electrolux at customer, partner, and industry engagements within the region • Lead special projects such as product reworks, service investigations, and process improvements

🎯 Requirements

• Bachelor’s degree in Business, Operations, or related field, or equivalent experience • 7–10 years of experience in appliance service or field service operations • 3+ years of experience in service management or leading field service teams • Experience managing third‑party service providers and contractor networks • Strong understanding of service operations, including scheduling, routing, and performance management • Proven ability to manage KPIs, drive operational improvements, and control costs • Strong communication, relationship management, and problem‑solving skills • Proficiency with Microsoft Office and mobile/service management tools

🏖️ Benefits

• Medical, dental, vision and life insurance • Competitive holiday and vacation time off program • Retirement Savings Plan (401(k)) with relevant company contribution • Discounted products • EAP upon hire • Tuition reimbursement after 12 months of service