AV Service Sales Coordinator

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $27 - $32 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

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Electrosonic

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1964

🤝 B2B

🔧 Hardware

📱 Media

B2B • Hardware • Media

Electrosonic is an award-winning audiovisual (AV) and technology services company that designs, engineers, installs, and supports large-scale AV systems and immersive media experiences worldwide. Founded as an AV industry pioneer, Electrosonic provides end-to-end services—consulting, design, build, fabrication, integration, and managed support—for projects such as museums, airports, theme parks, resorts, branded environments, and corporate experience centers. The company specializes in video walls, digital signage, projection, interactive technologies, audio systems, media servers, signal distribution, and control systems, delivering customized AV solutions across 44 countries.

📋 Description

• Prepare and manage quotes for AV equipment, parts, box sales, and service-related requests. • Support customer portal activity for equipment requests, quote submissions, box sales, purchase order follow-up, and required documentation. • Review incoming requests for needed details such as part numbers, quantities, pricing, ship-to information, required dates, and customer purchasing instructions. • Follow up with customers and internal stakeholders on quote approvals, documentation, and next steps. • Enter and maintain accurate information in CRM and ERP systems, including customer requests, order details, job numbers, labor hours, budget allocations, and status updates. • Coordinate internal order setup so customer purchase orders, quote documentation, job records, and order details are aligned before work proceeds. • Maintain organized records and status visibility so Sales, Service Operations, Procurement, Logistics, and Finance can track current activity. • Identify missing information, incomplete approvals, or other blockers and follow up until resolved. • Work with Procurement to obtain vendor pricing, part availability, lead times, purchasing support, and order confirmations. • Support purchase order creation, purchasing workflows, and vendor follow-up in accordance with internal processes. • Coordinate with Logistics to track equipment shipments, delivery status, receiving confirmation, tracking information, and related documentation. • Help ensure equipment is properly received in the system and associated with the correct job, order, or customer request. • Support billing readiness by helping ensure customer purchase orders, quote approvals, receiving information, tracking details, and order documentation are complete. • Coordinate with Finance and internal teams to resolve documentation gaps that could delay invoicing or order closure. • Compile, update, and maintain sales reports, dashboards, order trackers, and internal status documents as needed. • Serve as a coordination point between Sales, Service Operations, Procurement, Logistics, Finance, technical teams, vendors, and customers.

🎯 Requirements

• Experience in sales coordination, order processing, procurement coordination, customer service operations, or administrative support in a technical environment. • Audiovisual industry experience or familiarity with AV equipment, service workflows, integration projects, or managed services preferred. • Experience working in CRM, ERP, quoting, purchasing, order management, or customer procurement portal systems. • Strong written and verbal communication skills with the ability to coordinate across multiple departments. • Highly organized and detail-oriented, with strong documentation habits and accurate system updates. • Ability to manage multiple open items, prioritize tasks, and keep work moving without constant supervision in a remote environment. • Proactive, reliable, resourceful, and comfortable chasing down answers until issues are resolved.

🏖️ Benefits

• Medical • Dental • Vision • Life and disability benefits. • Wellness discount programs • 401k • Paid parental leave after 1 year of service. • 12 company paid holidays • 3 weeks of paid time off