Audit Resolution Specialist

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $24 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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eLEND Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2003

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

eLEND Solutions is a vendor-neutral FinTech SaaS platform that connects automotive dealers, lenders, and partners to enable real-time, lender-matched funding scenarios at the point of sale. The company provides credit and identity verification, advanced pre-desking and finance/desking tools, and integrations with major CRMs, inventory systems, and websites to streamline connected retailing and improve fundable deals and close rates. eLEND emphasizes data security and compliance (SOC 2 certified) while offering configurable APIs and middleware to unify sales and finance workflows for dealerships and lending partners.

📋 Description

• Own and maintain visibility of the active audit-resolution exception pipeline • Prioritize time-sensitive defects, investor requests, audit responses, and outstanding documentation • Review and respond to Level 1–3 defects within the Audit Genius portal • Research defects and loan files to identify root causes and determine appropriate resolutions • Gather missing or corrective documentation and maintain accurate resolution records • Partner with Quality Control, Underwriting, Operations, Insuring, Repurchase, and other mortgage teams • Resolve critical errors and escalate issues requiring additional authority or expertise • Support repurchase demands and Investor Quality Control review issues • Research FHA documentation, 4506-C, PTF conditions, and other loan requirements • Communicate with borrowers, clients, real estate agents, settlement agents, and internal partners to obtain documentation • Identify recurring defects, process gaps, training opportunities, and operational risks • Develop and improve processes, job aids, training resources, quality checks, and preventative controls • Monitor turnaround times and drive open exceptions through final resolution • Maintain compliance with regulatory, agency, investor, mortgage insurance, and company requirements • Protect confidential borrower and loan information

🎯 Requirements

• High school diploma or GED, or at least 3 years of professional work experience • Mortgage Operations experience at the Senior Processor or Junior Underwriter level • At least 1 year of experience with mortgage appeals and resolutions • Understanding of the mortgage loan lifecycle and how defects can originate across different stages of the process • Experience working with loan documentation, conditions, compliance requirements, and post-closing issues • Experience reading and interpreting DU and LP/LPA findings • Ability to research applicable agency, investor, mortgage insurance, and company requirements • Understanding of how underwriting findings and loan documentation affect audit and quality-control outcomes • Ability to identify discrepancies and determine necessary documentation or corrective action • At least 1 year of experience using Encompass • Experience with mortgage Loan Origination Systems and related operational technology • Comfortable learning and working within audit-resolution and quality-control platforms, including Audit Genius • Strong analytical and problem-solving skills • Ability to research complex issues and identify root causes • Ability to manage multiple audit findings and competing priorities independently • Strong organizational skills and attention to detail • Ability to work within established service-level and turnaround expectations • High level of integrity and commitment to accurate, compliant loan resolution • Understanding of investor, agency, mortgage insurance, and company requirements • Strong written and verbal communication skills • Ability to communicate with internal departments, leadership, clients, borrowers, settlement agents, real estate agents, and other parties • Ability to adapt quickly as priorities, audit findings, investor requirements, and business needs change • Commitment to continuous learning and improvement

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • 401(k) plan with company participation • Paid time off and company holidays • Professional development and career growth opportunities • Access to tools, technology, and resources that support quality and operational success • Collaborative and growth-oriented team environment