Customer Success Partner

Job not on LinkedIn

🕒 July 20

🇺🇸 United States – Remote

💵 $120k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 39%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Eleos Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

Healthcare • Artificial Intelligence • Healthcare Insurance

Eleos Health is a company that specializes in providing AI-powered behavioral health software designed to enhance the efficiency and quality of care delivery. Their platform focuses on automating documentation and compliance tasks for behavioral health providers, significantly reducing the time providers spend on these tasks and allowing them to concentrate more on client care. By leveraging augmented intelligence and machine learning, Eleos Health delivers detailed progress note suggestions and clinical insights, improving providers' work-life balance and client outcomes. Eleos Health serves behavioral health organizations across the United States, offering solutions that integrate seamlessly into existing electronic health record workflows.

📋 Description

• Manage a portfolio of Eleos’s largest and most complex customers, developing strategic account and success plans tied to adoption, measurable outcomes, retention, and growth • Develop trusted, multi-threaded relationships from operational and clinical champions through executive sponsors • Use utilization, customer health, workflows, and outcomes data to identify barriers and increase adoption and measurable clinical and operational impact • Identify early signals of customer risk and lead mitigation strategies • Facilitate executive business reviews and other high-impact conversations with data, insights, best practices, and evidence-based recommendations • Partner with Account Management on renewal and expansion strategy, identifying growth opportunities and mitigating commercial risk • Mobilize cross-functional teams and translate customer trends into recommendations for Product, Customer Success strategy, and customer experience • Partner with Implementation Consultants, Account Managers, Product, Support, and other teams to align on customer strategy and deliver a seamless customer experience • Share best practices, improve scalable playbooks and processes, and support the growth of the broader Customer Success team • Report to the Manager, Strategic Customer Success

🎯 Requirements

• 5+ years in Customer Success, Strategic Account Management, Consulting, or a related role within SaaS, healthcare technology, or another complex B2B environment • Demonstrated success managing complex, high-value enterprise relationships and navigating multiple stakeholders, business units, or use cases • Proven ability to drive product adoption, measurable value, retention, and strategic account plans • Strong executive presence and ability to lead data-driven conversations with VP and C-suite stakeholders • Strong analytical and commercial acumen, with experience identifying risk, demonstrating ROI, and partnering on renewals and growth • Ability to navigate complex or high-stakes conversations, influence without authority, and balance customer and business objectives • Highly proactive, organized, and comfortable operating with autonomy in a fast-moving, cross-functional environment • Experience with building Claude AI Workflows, Salesforce, ChurnZero, or similar platforms • Healthcare technology, behavioral health, or other regulated-industry experience strongly preferred • Ability to travel 30% for customer visits

🏖️ Benefits

• A team of amazing people with a shared vision and the infinite drive to make it happen • Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy • Fully remote work environment • Competitive health and well-being benefits, mental healthcare support, and life and AD&D insurance • Significant equity and 401(k) plans matched to 4% • Company sponsored retirement plan • Global business travel insurance for you and any dependents traveling with you • Domestic conference budget and annual learning & development stipend • Remote work stipend • Generous PTO, additional mental health days, and paid time off to recharge, care for yourself and loved ones, and handle life's moments • Fertility treatment and family planning coverage • Annual learning & development stipend • Employee resource groups and team-driven celebrations and events

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