Senior IT Service Engineer

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Executech

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

🔒 Cybersecurity

🏢 Enterprise

Cybersecurity • IT Services • Enterprise

Executech is a managed IT services company that specializes in providing proactive IT support, cybersecurity solutions, and cloud services. With over 20 years of experience, they cater to a broad range of industries, ensuring businesses can focus on growth while their technology needs are expertly handled. Executech emphasizes a people-first approach, delivering friendly and responsive IT consulting to improve lives and organizations through reliable technology solutions.

📋 Description

• Resolve complex, high-severity escalations across infrastructure, identity, networking, endpoint, and applications, serving as the senior technical point of contact for assigned clients and queues • Lead technical response during major incidents: triage, containment, delegation, status updates, and stabilization • Perform root-cause analysis and drive durable remediation to prevent recurrence • Own client outcomes end-to-end, coordinating across internal teams and specialized resources when scope spans multiple functional areas • Own vendor escalations (Microsoft, ISPs, SaaS) with clear evidence, timelines, and follow-through • Deliver at least one continuous-improvement contribution per quarter, runbook, automation, monitoring, or standards update • Mentor engineers across tiers; elevate troubleshooting habits, documentation quality, and judgment on when to proceed vs. escalate • Partner with Service Directors on escalation strategy, queue health, and QA calibration • Model exemplary documentation, time capture, and client communication, especially under pressure, while protecting scalability, security, and Executech standards • Exercise senior-level judgment on when to proceed, when to escalate, and when to pull additional resources, and coach others to do the same

🎯 Requirements

• 5+ years of progressively responsible IT support experience (MSP experience strongly preferred) • Broad, advanced competence across MSP-relevant technologies: M365 identity, endpoint management, basic-to-intermediate networking, security tooling, backup/DR • Ability to rapidly assess ambiguous problems, form hypotheses, gather evidence, and drive resolution • Strong written/verbal communication for high-pressure incident leadership and client-facing updates • Automation capability: PowerShell proficiency; ability to safely operationalize repeatable fixes (peer reviewed) • Certification Expectations AZ-104 (Azure Administrator) required (or must be completed within 6 months of entering the role) • One advanced or specialty cert within 12 months of entering the role (examples: MS-102, AZ-305, SC-300, SC-200)

🏖️ Benefits

• Health insurance • Professional development opportunities