Technical Customer Support Specialist

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ElevenLabs

WebsiteLinkedInAll Job Openings

1 - 10 employees

💰 $19M Series A on 2023-06

Research Lab. Exploring new frontiers of voice generation. We are researching and deploying novel methods in voice AI to make content enjoyable in any language and voice to benefit new audiences and viewers.

📋 Description

• Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly, and follow through until resolved • Provide high-quality technical support in English • Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations • Identify patterns across support tickets and surface product gaps to engineering and product teams • Build and maintain documentation that actually helps — clear, accurate, and kept up to date • Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs

🎯 Requirements

• 2–3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience • Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets) — either through support work or building things yourself • Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially Python or JavaScript • A genuine interest in implementing and experimenting with AI solutions — not just supporting them from the outside • Experience working autonomously in a fast-moving, international, remote team

🏖️ Benefits

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.