Senior Director, Customer Insights and Analytics

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $175.5k - $283.8k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 0%

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Eli Lilly and Company

WebsiteLinkedInAll Job Openings

10,000+ employees

💊 Pharmaceuticals

🏥 Healthcare

🧬 Biotechnology

💰 $6.5M Post-IPO Debt - Eli Lilly on 2024-02

Pharmaceuticals • Healthcare • Biotechnology

Eli Lilly and Company is a global pharmaceutical company that researches, develops, manufactures, and distributes prescription medicines and provides patient support services. The company focuses on life-changing medicines across conditions such as diabetes, cancer, Alzheimer’s disease, autoimmune disorders, dermatology, migraine, obesity, and sleep apnea; it runs clinical trials, offers LillyDirect pharmacy services, and emphasizes manufacturing quality, medication safety, and research into genetic medicines. Eli Lilly also provides patient resources, condition education, and access programs to help people find care and participate in trials.

📋 Description

• Develop and implement a comprehensive, consumer-first and AI-first analytics strategy for LillyDirect • Set the strategic direction and roadmap for LillyDirect analytics • Oversee dashboard development, KPI tracking, and cross-functional data partnerships with CI&A, Tech@Lilly, and Finance • Define the analytical agenda for LillyDirect product and marketing functions with senior product, technology, and marketing leaders • Scale and lead a business analytics team supporting LillyDirect across U.S. and OUS markets • Recruit, train, coach, and retain analytics talent and develop leadership pipelines • Ensure business recommendations and solutions are supported by solid analytical evidence • Promote accountability and operational excellence, including timely delivery and maintenance of an operations calendar • Partner with Lilly BI&A to replicate and share best practices • Provide objective data to measure overall LillyDirect business performance and specific business areas • Influence LillyDirect leadership decisions through data-driven insights and facilitate analytics adoption • Proactively bring recommendations and solutions to improve business outcomes • Challenge the status quo and drive solutions that help LillyDirect reach its goals • Own development and delivery of AI tools and analytics products from concept through launch • Ensure analytics product quality and reliability through rigorous testing and validation • Report to the CFO of LillyDirect

🎯 Requirements

• Bachelors degree • 5+ years leading analytics teams • 10+ years of experience in analytics, data science, statistics, or computer science • Hands-on experience with SQL and at least one modern BI/visualization platform, such as Tableau, Power BI, or Looker • Willingness to work PST hours • MBA or equivalent advanced degree preferred • Analytics or data science leadership experience within ecommerce, healthcare technology, digital health, or health-tech environments preferred • Experience with direct-to-consumer or direct-to-patient business models preferred • Experience spanning health-tech and pharma environments valued • Experience building and leading business analytics teams in fast-paced, high-growth environments preferred • Experience with cloud data warehouses and product/experimentation analytics tools for consumer-facing A/B testing and cohort analysis preferred • Strategic thinking and ability to work in a fast-paced, ambiguous environment and manage multiple priorities • Excellent written and verbal communication skills and ability to communicate analytics concepts clearly and influence senior decisions • Consistent record of using data to drive decision-making • Success leading and delivering complex projects across highly matrixed, multi-functional teams • Broad awareness of design of experiments, artificial intelligence, machine learning, natural language processing, optimization, and predictive analytics • Working knowledge of healthcare data privacy and regulatory requirements, such as HIPAA • Experience embedding privacy-by-design and data governance practices into analytics products built on consumer health data • Growth mindset and ability to build scalable systems and processes while adapting to a fast-moving health-tech environment

🏖️ Benefits

• Company bonus depending on company and individual performance • Company-sponsored 401(k) • Pension • Vacation benefits • Medical benefits • Dental benefits • Vision benefits • Prescription drug benefits • Healthcare and/or dependent day care flexible spending accounts • Life insurance and death benefits • Time off and leave of absence benefits • Employee assistance program • Fitness benefits • Employee clubs and activities • Travel up to 10%, primarily domestic travel depending on business need