Director, Product Management – LATAM

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $163.5k - $297k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

👻 Ghost score 0%

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Eli Lilly and Company

WebsiteLinkedInAll Job Openings

10,000+ employees

💊 Pharmaceuticals

🏥 Healthcare

🧬 Biotechnology

💰 $6.5M Post-IPO Debt - Eli Lilly on 2024-02

Pharmaceuticals • Healthcare • Biotechnology

Eli Lilly and Company is a multinational pharmaceutical company that researches, develops, manufactures, and markets prescription medicines across multiple therapeutic areas including diabetes, oncology, immunology, neuroscience, and pain. Headquartered in Indianapolis, Indiana, Lilly is known for its extensive R&D, clinical development, and global commercialization of biologic and small-molecule drugs. The company focuses on drug discovery, clinical trials, regulatory approvals, and large-scale pharmaceutical manufacturing and distribution.

📋 Description

• Define and implement the LATAM product strategy, roadmap, timeline, and requirements • Align product initiatives with consumer satisfaction goals, business outcomes, CSAT/NPS impact, and consistent portfolio delivery • Shape how LillyDirect adapts to messaging-first engagement and LATAM payment methods • Foster a collaborative, team-first product culture • Represent the product team when engaging with business and operations collaborators, engineering, design, and third-party vendors • Act as a strategic product partner to LATAM market and operations leads • Translate collective goals into product vision and actionable strategy • Collaborate with design and engineering on consumer-focused, scalable solutions • Evaluate technology and third-party solutions, including pharmacy chain, distributor, and payments partners • Champion the consumer voice using CSAT trends and qualitative research • Understand LATAM consumer journeys across desktop, mobile web, apps, chat, messaging, email, and phone • Partner with Design and UXR to deliver intuitive, frictionless, accessible user experiences • Use data-driven insights to reduce consumer friction and improve first-contact resolution rates • Partner with engineering leadership on architectural trade-offs and establish scalable technical standards • Apply product knowledge of national-ID identity and eligibility flows, instant payments, voucher-style payments, and health-data privacy • Build relationships with stakeholders and serve as the internal subject matter expert on LATAM e-commerce and direct-to-consumer product practices • Represent LillyDirect’s LATAM product vision in industry forums and contribute to customer-experience thought leadership

🎯 Requirements

• Bachelor's degree • 10+ years of product management experience • Demonstrated experience leading and managing consumer product portfolios at a high-growth e-commerce or direct-to-consumer company • Extensive experience partnering and working with engineering teams • Experience evaluating third-party solutions and engaging with external vendors • Authorization to work in the United States on a full-time basis • 5+ years of product management experience shipping products within LATAM markets • Experience launching or operating digital health or pharmacy products in LATAM • Working knowledge of health regulation in a market with a dual public and private supplementary health system • Knowledge of large pharmacy chains and distributors, and WhatsApp-first customer engagement • Proven track record of driving measurable impact in an e-commerce setting • Deep understanding of user experience principles and human-centered design • Background managing web and mobile app consumer experiences • Experience with modular platform design and shared services architecture within e-commerce ecosystems • Excellent communication and influence skills, including engagement with C-level executives and care operations leaders • Resilience and persistence in navigating ambiguity and complex, fast-paced e-commerce environments • Exceptional leadership and critical thinking skills with strong business acumen and consumer empathy

🏖️ Benefits

• Company bonus depending, in part, on company and individual performance • Company-sponsored 401(k) • Pension • Vacation benefits • Medical, dental, vision and prescription drug benefits • Flexible benefits, including healthcare and/or dependent day care flexible spending accounts • Life insurance and death benefits • Time off and leave of absence benefits • Well-being benefits, including employee assistance program, fitness benefits, and employee clubs and activities • Remote-eligible work arrangement • Occasional travel to company hubs for team planning and key moments