Director, Enterprise Service Management – Portfolio Operations

Job not on LinkedIn

🔥 14 hours ago

🏈 Alabama, Alaska, +44 more states – Remote

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⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

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Elliot Hospital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1898

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Elliot Hospital is the largest provider of comprehensive healthcare services in Southern New Hampshire. As part of Elliot Health System, it offers a wide range of medical services including arthritis/rheumatology, behavioral health, cancer care, cardiology, diabetes services, imaging, inpatient care, maternity, orthopaedics, pain management, pediatrics, primary care, rehabilitation, respiratory care, surgery, trauma, and more. Elliot Hospital is home to Manchester’s only Level III Neonatal Intensive Care Unit and designated Level II Regional Trauma Center. The hospital also offers innovative services such as VirtualER for remote emergency care. Elliot Health System is a part of SolutionHealth and is a clinical affiliate of Massachusetts General Hospital.

📋 Description

• Lead portfolios, leaders, and outcomes in support of the organization’s mission to provide safe, high quality patient care • Translate enterprise and clinical strategy into actionable priorities, operating models, and investment decisions • Establish and sustain strategic direction aligning technology investments with clinical, operational, and organizational priorities • Provide strategic leadership for enterprise service management, portfolio operations, workforce technology platforms, and governance functions • Establish and maintain governance frameworks for demand management, portfolio management, project delivery, service management, resource planning, and operational performance • Reflect and reinforce the organization’s mission, vision, beliefs, core values, and standards of behavior across multiple teams and leaders • Promote psychological safety, inclusion, trust, and respect within leadership teams and cross-functional partnerships • Lead, coach, and develop managers and senior staff • Set expectations for leadership behavior, performance, and accountability across the portfolio

🎯 Requirements

• Bachelor’s degree in Healthcare, Information Technology, Business, or related field (or equivalent substantial progressive work experience, certifications, and education), Required • At least one certification relevant to primary areas of portfolio responsibilities (ServiceNow, PMP, ITSM/ITIL, Six Sigma, etc), Required • ITIL Foundation Certification within 60 days of hire • Advanced ITIL certification within 6 months of hire • Minimum of seven (7) years of progressively responsible experience in Information Technology, Healthcare Technology, Business Operations, Service Management, Portfolio Management, Project Management, or related disciplines, Required • Minimum of three (3) years of leadership responsibility with direct oversight of leaders, teams, programs, services, products, platforms, or operational functions, Required • Must participate in completing the Epic Sphinx test as part of the consideration process

🏖️ Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees • Short-term disability, long-term disability, and life insurance coverage • Competitive pay • Tuition Reimbursement • 403(b) Retirement Savings Plan