IT Operations Manager

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $123.3k - $166.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Provide strategic and operational leadership for enterprise technology services • Direct and coordinate daily IT service delivery across infrastructure, cloud services, enterprise applications, identity management, and end-user support • Establish operational priorities, resource allocations, and service delivery expectations • Lead operational reviews and status meetings while monitoring project and program performance • Serve as escalation point for operational issues, outages, and service disruptions • Lead Microsoft Azure and cloud modernization initiatives • Oversee cloud infrastructure deployments, networking, platform services, storage, databases, and identity services • Coordinate environment provisioning, production releases, and operational readiness reviews • Manage ServiceNow, Azure DevOps, Microsoft 365, and custom mission support applications • Coordinate application lifecycle management and production support • Lead Change Advisory Board activities and operational governance processes • Review technical change requests and coordinate change planning and execution • Partner with cybersecurity teams on security impact assessments, ATO activities, audits, risk evaluation, and remediation • Support technology platforms for mission operations, disaster services, and emergency response • Manage and mentor technical staff, contractors, and service providers • Coordinate engineering, operations, cybersecurity, networking, and application support teams • Support workforce planning, onboarding, performance management, and training • Lead modernization initiatives involving cloud adoption, security enhancement, and service transformation • Recommend technology investments and operational improvements to leadership • Evaluate emerging technologies and industry best practices for agency adoption

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field • 8+ years of progressive IT experience • 3+ years in operational leadership, management, or supervisory roles • Experience supporting federal government information systems • Demonstrated expertise with Microsoft Azure • Demonstrated expertise with Microsoft 365 • Demonstrated expertise with Identity and Access Management • Demonstrated expertise with ServiceNow • Demonstrated expertise with cloud operations • Demonstrated expertise with enterprise application support • Demonstrated expertise with change management • Experience leading cross-functional operational teams • Strong written and verbal communication skills • No US citizenship requirement • Preferred: experience supporting federal civilian agencies • Preferred: experience managing Azure cloud environments and DevOps pipelines • Preferred: knowledge of federal cybersecurity frameworks and compliance requirements • Preferred: experience supporting Disaster Services, Grants Management, Volunteer Programs, or Mission Support systems • Preferred: ITIL, PMP, Microsoft Azure, CISSP, or related certifications

🏖️ Benefits

• Medical plan options, some with Health Savings Accounts • Dental plan options • Vision plan • 401(k) plan with pre- and post-tax contributions and company match • Full flex work weeks where possible • Vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave • Typically 15 days of paid leave per calendar year • 10 paid holidays per year • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance