Manager, ServiceNow – Digital Workplace Transformation

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🔥 6 minutes ago

🗻 New Hampshire, New Mexico, +3 more states – Remote

🗻 New Hampshire – Remote 🌶️ New Mexico – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 ServiceNow

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Elliot Hospital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1898

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Elliot Hospital is the largest provider of comprehensive healthcare services in Southern New Hampshire. As part of Elliot Health System, it offers a wide range of medical services including arthritis/rheumatology, behavioral health, cancer care, cardiology, diabetes services, imaging, inpatient care, maternity, orthopaedics, pain management, pediatrics, primary care, rehabilitation, respiratory care, surgery, trauma, and more. Elliot Hospital is home to Manchester’s only Level III Neonatal Intensive Care Unit and designated Level II Regional Trauma Center. The hospital also offers innovative services such as VirtualER for remote emergency care. Elliot Health System is a part of SolutionHealth and is a clinical affiliate of Massachusetts General Hospital.

📋 Description

• Provide direct leadership and accountability for assigned teams, services, or functional areas, including setting priorities and managing daily execution • Supervise, assign work, evaluate performance, provide feedback, and support professional development of staff • Manage operational issues, incidents, and service disruptions within scope, escalating as necessary to protect patient care, compliance, or business operations • Ensure assigned services comply with organizational policies, regulatory requirements, and governance standards • Participate in planning, execution, and oversight of initiatives, improvements, and changes affecting assigned services • Communicate clearly and effectively regarding expectations, risks, priorities, and performance to leaders, peers, teams, and stakeholders • Respond to urgent operational needs, including participation in leadership on-call or escalation rotations, to ensure service continuity. • And more

🎯 Requirements

• Bachelor’s degree in Healthcare, Information Technology, Business, or related field (or equivalent substantial progressive work experience, certifications, and education), Required • ITIL Foundation Certification within 6 months of hire and ServiceNow Certification within 6 months of hire, Required • Minimum of 7 years of IT or healthcare IT experience, with at least 3 years in service management, platform management, or digital workplace domains, Required • Proven experience with ServiceNow platform administration, development, or product ownership, Required • Experience leading operational teams and driving process maturity in a complex environment, Preferred

🏖️ Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees • Short-term disability, long-term disability, and life insurance coverage • Competitive pay • Tuition Reimbursement • 403(b) Retirement Savings Plan • And more !