ServiceNow Technical Consultant – Telecom

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• As a Technical Consultant, you will interface with end-users, key stakeholders to gather systems requirements for ServiceNow TSOM, CSM, TI, FSM, OSS, and/or BSS implementations. • You will customize ServiceNow applications and support the rollout of new features and modules, including configuration of application UI, workflows, and business logic • Configuring integrations between ServiceNow via REST/SOAP web and other applications • Strong experience with TSOM, CSM, TI, FSM, OSS, and/or BSl & B2B Integrations and can guide customers through understanding technical solutions to their business requirements • Interact with technical SMEs to get necessary environment information to support your service map and event work • Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders • Participate in user acceptance testing of the resulting maps, impact rules and event management work • Promote your update sets and data across applicable SN environments • Remediate any production incidents that arise related to this scope • Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns • Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

🎯 Requirements

• 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (TSOM, CSM, TI, FSM, OSS, and or BSS) • Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud • Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems. • Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations • Proven experience with implementing ServiceNow Service Catalog, and Workflows to meet business requirements • Experience in all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes • Ability to create technical design documents and user documentation.

🏖️ Benefits

• We provide official ServiceNow training so you can achieve multiple certifications. • Health insurance • We are committed to a diverse and inclusive workplace. • We value and celebrate diversity, believing that every employee matters and should be respected and heard.