Legal Client Intake Specialist – Immigration

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $43k / year

⏰ Full Time

🟢 Junior

🧑‍💼 Attorney / Lawyer

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Ellis Porter - The Immigration Attorneys

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

📋 Compliance

B2B • Compliance • Legal

Ellis Porter is an immigration law firm with offices in the US and UK, dedicated to providing comprehensive immigration services to both individuals and businesses. They specialize in business immigration services, supporting global employers in hiring international talent and individuals seeking work or investment visas for the U. S. Additionally, they provide legal support for high-skilled immigration, healthcare immigration, sports immigration, and US expansion services. The firm also offers individual and family immigration services, including temporary visas, marriage-based solutions, family green cards, and naturalization assistance. Their mission is to simplify the immigration process and deliver exceptional service to make navigating the complexities of immigration easier for their clients.

📋 Description

• Use workflows to manage the full intake process, including things like check‑ins, case status updates, and required follow‑ups with a high volume of clients each day • Monitor and respond to multiple shared inboxes, ensuring timely handling and routing of inquiries from prospective and existing clients • Conduct outbound calls with prospective clients to complete consultations and intake steps, answer questions, and move cases forward with same-day or next business-day follow‑up • Record and regularly update all client information and feedback in HubSpot • Support multiple attorney teams by coordinating leads, managing calendars, tracking case assignments, and handling post‑appointment follow‑ups • Review client credentials (resumes, Google Scholar citations, highest degrees, etc.) to support case evaluation and eligibility decisions, ensuring attorneys have complete, well‑organized information for consideration • Perform additional duties as assigned by management

🎯 Requirements

• Bachelor's degree or equivalent experience • 1+ years of experience in a customer service, administrative, or other public-facing role emphasizing a high level of service • Proficiency in HubSpot, Microsoft Office, and/or other CRM systems highly preferred • Comfort using firm-approved AI and automation tools to support intake workflows • Strong organizational skills and a high level of attention to detail • Excellent communication skills • Proficiency in additional languages is valued but not required • Cultural sensitivity and passion for supporting immigrants and recognizing their valuable contributions to America's economy and culture • Experience working in remote or hybrid environments preferred

🏖️ Benefits

• Competitive compensation • Health/dental/vision/life insurance benefits • 401(k)-retirement savings plan with employer-matching • Generous paid-time-off policy • Flexible work schedules, including remote work opportunities • Casual attire • Complimentary international cuisine in the office