Customer Engagement Manager

Job not on LinkedIn

🔥 21 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Emplifi

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏨 Hospitality

✈️ Travel

💰 Private Equity Round on 2022-03

Consulting • Hospitality • Travel

Emplifi is a leading provider of a unified and scalable social media management platform trusted by over 20,000 global brands. It offers solutions for social marketing, commerce, customer care, and service management, helping brands streamline operations and enhance customer engagement. Recognized as a market innovator, Emplifi empowers businesses across various industries, including consumer goods, retail, eCommerce, media, travel, hospitality, and sports, to connect with customers, increase revenue, and foster loyalty. Their platform leverages AI to provide strategic insights and facilitate seamless digital customer experiences.

📋 Description

• Ensure customers successfully adopt and realize value from Emplifi’s product • Build deep relationships with client operational leads and foster brand advocates • Consult during discovery and build-out to ensure scalable solutions aligned with post-onboarding goals • Provide tailored post-implementation onboarding training and retraining • Partner with CSMs to translate business goals into configuration changes • Evaluate client configurations and workflows, identify friction points, and recommend efficiency improvements • Lead introduction of new features and advise on integrating capabilities into business processes • Become a product super-user and subject matter expert • Deliver workshops, office hours, and best-practice sessions • Build an internal library of knowledge and consulting artifacts • Provide data-backed client feedback on enablement playbooks, training methods, onboarding assets, and product improvements • Scope and document managed-services requests for specialized teams • Support CSMs with narrative and data-backed proof points for QBRs • Surface upsell and expansion opportunities with CSM and Sales • Capture operational pain points and translate them into prioritized Product and Engineering feedback • Monitor adoption metrics and re-engage users when activity declines • Help clients build reporting that demonstrates operational efficiency and business impact • Identify low-adoption or early-churn risks and execute mitigation plans • Use generative AI and automation to streamline workflows, reporting, and content creation • Use AI-powered analytics to synthesize usage, sentiment, and industry data • Drive adoption and configuration of AI-enabled platform capabilities • Conduct AI-driven competitive and market research • Present AI-generated insights to influence the product roadmap

🎯 Requirements

• Minimum 3+ years of experience in a client-facing role such as Technical Account Management, Solution Consultant, Customer Engagement, or post-sales Customer Success • Proven expertise leading consultative discovery sessions and translating executive objectives into platform configurations and execution plans • Strong technical fluency with CRM or Social platforms, including advanced configurations, automation, and integrations • Ability to discuss technology in the context of business outcomes, ROI, and commercial value • Experience developing and iterating enablement content, including training assets, help documentation, and playbooks • Experience using quantitative data such as adoption rates and feature usage to influence Product roadmap decisions • Proven ability to manage complex, multi-stakeholder engagements • Ability to influence Product, Engineering, and Sales teams with structured, data-backed feedback

🏖️ Benefits

• International and fast-paced environment • Chance to work with the world's biggest brands at the CX tech leader • Agile and open-minded culture, with high levels of trust and flexibility • Opportunity for professional growth and development • Possibility to learn new and cutting-edge technologies • AI-first workplace with access to leading AI tools (ChatGPT, Claude, Gemini, and more) • Flexible working environment • Unlimited Paid Time Off • Sick Days & Community Service Days • Medical, Dental, Vision & Life Coverage Options • 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available • Company paid STD and LTD • 401K • Educational Reimbursement Opportunities • Employee Assistance Program (EAP) • Scheduled Company Learning Days and access to additional courses via Emplifi Academy