General Manager

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Emplifi

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏨 Hospitality

✈️ Travel

💰 Private Equity Round on 2022-03

Consulting • Hospitality • Travel

Emplifi is a leading provider of a unified and scalable social media management platform trusted by over 20,000 global brands. It offers solutions for social marketing, commerce, customer care, and service management, helping brands streamline operations and enhance customer engagement. Recognized as a market innovator, Emplifi empowers businesses across various industries, including consumer goods, retail, eCommerce, media, travel, hospitality, and sports, to connect with customers, increase revenue, and foster loyalty. Their platform leverages AI to provide strategic insights and facilitate seamless digital customer experiences.

📋 Description

• Lead Emplifi's commercial organization in North America, including regional P&L and full-funnel revenue outcomes • Translate the global go-to-market strategy into regional execution, focusing on the Enterprise segment • Own regional forecasts and deliver bookings, ARR, profitability, GRR, and NRR targets • Drive new-logo acquisition, cross-sell, upsell, strategic account growth, and direct closure of high-profile enterprise deals • Build pipeline management, forecasting, CRM adoption, territory, quota, compensation, and reporting infrastructure • Assess, recruit, coach, develop, and retain high-performing sales talent • Partner with Customer Success on retention, expansion, renewals, pricing, and enterprise customer strategy • Implement global go-to-market processes and improve sales productivity using AI and data • Collaborate with Marketing, Product, Finance, Revenue Operations, Customer Experience, and global leadership • Provide market insight for product roadmaps and corporate planning • Foster accountability, customer obsession, collaboration, and continuous improvement

🎯 Requirements

• Track record of commercial growth in a SaaS environment, ideally in CX, Social, or Digital Marketing technology • Experience at VP level or above leading sales and customer success teams in a high-growth company • Ability to work cross-functionally with Customer Experience and post-sale functions • Proven ability to build and scale a sales organization through hiring, coaching, and performance management • Experience leading M&A and business integrations, including acquired product integration, sales-team consolidation, enablement, and change management • Strong enterprise sales skills and ability to personally run complex deals and teach others • Fluency with AI tools and AI-driven technology • Hands-on leadership style • Self-starter with strong problem-solving instincts and comfort with ambiguity • Ability to operate at pace in a fast-moving, high-growth environment

🏖️ Benefits

• International and fast-paced environment • Chance to work with the world’s biggest brands at the CX tech leader • Agile and open-minded culture, with high levels of trust and flexibility • Opportunity for professional growth and development • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas • Flexible working environment • Unlimited Paid Time Off • Sick Days & Community Service Days • Meetups & conferences • Benefits package including Medical, Dental, Vision & Life Coverage Options • 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well • Company paid STD and LTD • 401K • Educational Reimbursement Opportunities • Access to an Employee Assistance Program (EAP) • Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy