Associate Principal – Domain Operations

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🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $114k - $165.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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Empower

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Empower is a leading provider of financial services focused on helping individuals and organizations achieve financial freedom through retirement planning and investment management. Serving over 19 million Americans, Empower offers a comprehensive suite of finance-related services, including smart planning and investment advice, and tools like the Empower Personal Dashboard™ for a complete financial view. The company is renowned as a top retirement plan provider and works closely with personal investors, workplace plan savers, plan sponsors, and financial professionals. Empower is also recognized for initiatives in Diversity, Equity, Inclusion, and has a social commitment that bolsters community impact.

📋 Description

• Provide subject matter expertise in the design, implementation, measurement, evolution, and continuous improvement of a technology governance domain operating model. • Lead the development and refinement of governance operating practices, including intake, prioritization, governance cadence, execution tracking, and operational reporting. • Own the stewardship approach for the assigned domain, ensuring standards, policies, patterns, guidance, playbooks, decisions, reference materials, and related artifacts are captured, organized, version-managed, reviewed, communicated, and continuously improved. • Partner with content owners and subject matter experts to establish effective content lifecycle practices while ensuring accountability for substantive content remains with designated owners. • Advise stakeholders on repository organization, documentation quality, communication effectiveness, adoption opportunities, and governance maturity improvements. • Develop and enhance operational metrics, dashboards, and reporting that measure governance effectiveness, standards adoption, execution discipline, stakeholder engagement, documentation quality, and operating model performance. • Analyze complex governance, prioritization, capacity, execution, documentation, and stakeholder issues to identify operational improvements with broad organizational impact. • Recommend governance operating model enhancements, prioritization mechanisms, execution methods, and risk mitigation strategies that improve organizational effectiveness. • Establish and maintain strong cross-functional partnerships with architecture, engineering, cybersecurity, platform, delivery, risk, compliance, and other technology organizations. • Facilitate governance forums, operational reviews, and stakeholder discussions to promote alignment, transparency, accountability, and timely decision-making. • Influence governance practices, operating routines, standards lifecycle adoption, artifact stewardship, process design, and execution discipline across the domain. • Independently determine methods and approaches for significant or unique domain operating initiatives while escalating strategic policy, governance ownership, or organizational decisions when appropriate. • Identify cross-functional impacts and recommend coordinated solutions that improve governance consistency and operational execution across adjacent technology domains. • Mentor Domain Operations Leads, specialists, and other contributors by sharing best practices, governance expertise, and operational knowledge. • Contribute to functional strategy by advancing governance maturity, operational excellence, knowledge management practices, and continuous process improvement.

🎯 Requirements

• Bachelor's degree in Information Technology, Cybersecurity, Business, Engineering, Architecture, or a related field, or equivalent experience. • 9 to 12 years of related experience in technology governance operations, architecture or security operations, risk and compliance, platform or data operations, technical program management, technology delivery, or standards and policy enablement. • Demonstrated expertise designing, implementing, and evolving technology governance operating models. • Strong knowledge of governance frameworks, intake processes, prioritization methodologies, governance cadence, operational routines, and execution management. • Experience establishing stewardship models for standards, policies, guidance, architectural patterns, playbooks, and technical reference materials. • Proven ability to develop operational metrics, dashboards, and reporting that measure governance effectiveness and operational performance. • Excellent analytical and problem-solving skills with the ability to evaluate broad operational impacts across governance, delivery, documentation, and stakeholder engagement. • Strong organizational skills with the ability to independently manage multiple complex initiatives and competing priorities. • Excellent written, verbal, facilitation, and stakeholder management skills across technical and business audiences. • Demonstrated ability to influence without direct authority and build trusted partnerships across multiple technology functions. • Experience working with Agile delivery methodologies and cross-functional technology organizations. • Ability to mentor peers and provide operational leadership on governance practices, execution methods, and continuous improvement initiatives.

🏖️ Benefits

• Medical, dental, vision and life insurance • Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup • Tuition reimbursement up to $5,250/year • Business-casual environment that includes the option to wear jeans • Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year • Paid volunteer time — 16 hours per calendar year • Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) • Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.