Brokerage Processing Specialist

🕒 June 18

🇺🇸 United States – Remote

💵 $55.3k - $76.1k / year

⏰ Full Time

🟢 Junior

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Empower

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Empower is a leading provider of financial services focused on helping individuals and organizations achieve financial freedom through retirement planning and investment management. Serving over 19 million Americans, Empower offers a comprehensive suite of finance-related services, including smart planning and investment advice, and tools like the Empower Personal Dashboard™ for a complete financial view. The company is renowned as a top retirement plan provider and works closely with personal investors, workplace plan savers, plan sponsors, and financial professionals. Empower is also recognized for initiatives in Diversity, Equity, Inclusion, and has a social commitment that bolsters community impact.

📋 Description

• Review new applications, complete setup of new accounts, process contributions received, and perform suitability review of new accounts as needed for the Brokerage line of business • Perform daily reviews of outstanding applications and customer requests to ensure timely processing and positive customer experience • Provide ongoing updates to internal and external clients regarding the status of items • Draft correspondence with customers as needed during Brokerage processing • Assist with recurring audits, reporting, and projects on a monthly/quarterly basis

🎯 Requirements

• Bachelor’s degree or an equivalent combination of education and professional work experience • 1+ years of experience in brokerage services/operations in the financial services industry • FINRA 7, 24, and 63 registrations required • FINRA fingerprinting required • NetX 360/Pershing experience a plus • Basic Microsoft Office knowledge • Excellent communication and organizational skills with strong attention to detail • Ability to multi-task and prioritize workload in a high-paced environment to complete tasks within established timelines • Ability to collaborate and work with all levels of management and teammates to accomplish daily deliverables with experience in managing escalated situations

🏖️ Benefits

• Medical, dental, vision and life insurance • Retirement savings – 401(k) plan with generous company matching contributions (up to 6%) • Tuition reimbursement up to $5,250/year • Business-casual environment that includes the option to wear jeans • Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year • Paid volunteer time — 16 hours per calendar year • Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) • Business Resource Groups (BRGs) – facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play.