Participant Communication Strategist

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🇺🇸 United States – Remote

💵 $79.4k - $112.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Empower

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Empower is a leading provider of financial services focused on helping individuals and organizations achieve financial freedom through retirement planning and investment management. Serving over 19 million Americans, Empower offers a comprehensive suite of finance-related services, including smart planning and investment advice, and tools like the Empower Personal Dashboard™ for a complete financial view. The company is renowned as a top retirement plan provider and works closely with personal investors, workplace plan savers, plan sponsors, and financial professionals. Empower is also recognized for initiatives in Diversity, Equity, Inclusion, and has a social commitment that bolsters community impact.

📋 Description

• Service existing client relationships within the Large/Mega/Not-For-Profit market • Develop, implement, manage and measure participant communications strategies for strategic clients • Combine financial services knowledge, strategic communications, product expertise and client management to improve retirement readiness • Ensure client satisfaction while managing client profitability with the service team • Deliver accurate and timely plan-activity communications and strategic action-based campaigns to influence participant behavior • Guide clients in improving financial education and participant wellness through existing tools • Review and recommend communication design and delivery strategies while managing a book of business • Oversee participant communication budgets, deliverables, quality control, timelines, metrics and planning • Present new concepts and campaign updates during client meetings via in-person meetings, webcasts or phone • Explain complex concepts and build consensus with client contacts • Engage the Retirement Education Team for employee meetings and presentations/webcasts • Complete Marketing creative briefs for complex initiatives and tactics • Execute client initiatives within assigned budgets • Coordinate workflow processes through deliverable completion • Manage a book of clients and travel up to 20% of the time • Work under the supervision of communications management and refer only the most complex issues upward • Make decisions to ensure client satisfaction with communications and deliverables • Manage projects to remain within timeline and budget • Manage client budgets and additional out-of-scope costs • Collaborate with service team members, communications/education, product, operations and marketing teams, clients, and advisors/consultants

🎯 Requirements

• Bachelor's degree in marketing, business, journalism, communications, finance or relevant field • FINRA fingerprinting required • Typically a minimum of five years of retirement industry experience • Knowledge of defined contribution, defined benefit, non-qualified plans and financial services industry, including relevant regulatory compliance • Typically a minimum of five years of retirement communications experience • Experience with required and discretionary communication deliverables • Familiarity with variable data, personalization and multi-channel delivery approaches to communications • Typically a minimum of five years of client management experience in corporate benefits, communications or marketing • Exceptional project management skills • Advisor/intermediary relationship experience and understanding of their role • Strong presentation skills • Strong written and oral communication skills • Competency in Microsoft Office Suite and aptitude to quickly learn other systems/software • Knowledge of style guides • Strong negotiation and conflict management skills; ability to anticipate and overcome potential objections • Adaptability to a fluid work environment and seasonal workload spikes • Understanding of and adherence to communication budgets and client relationship expense variables • Ability to travel by air, automobile, train and other transportation means • Must be authorized to work for any employer in the U.S.; no employment visa sponsorship, including CPT/OPT • Reliable high-speed internet with a wired connection and a suitable home workspace for remote work

🏖️ Benefits

• Medical, dental, vision and life insurance • 401(k) plan with generous company matching contributions (up to 6%) • Financial advisory services • Potential company discretionary contribution • Broad investment lineup • Tuition reimbursement up to $5,250/year • Business-casual environment with the option to wear jeans • Paid time off program • Ten paid company holidays and three floating holidays each calendar year • Paid volunteer time — 16 hours per calendar year • Paid parental leave • Paid short- and long-term disability • Family and Medical Leave (FMLA) • Business Resource Groups (BRGs) • Flexible work environment • Other necessary computer equipment provided • Opportunity to participate in a bonus program for non-sales positions

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