Director of Operations – East Division

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Empower Brands

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏗️ Construction

📦 Logistics

Consulting • Construction • Logistics

Empower Brands is a company focused on empowering franchisees through comprehensive support systems, including coaching, marketing strategies, and operational processes. They offer a range of award-winning brands in various industries such as outdoor living, roofing, lawn care, and home services. Empower Brands is dedicated to enhancing the lives of franchisees, their clients, and their communities by providing innovative solutions and personalized assistance throughout the franchise journey.

📋 Description

• Own regional performance across growth, retention, service stability, operational execution, and overall business health • Establish performance expectations and accountability across regions • Identify trends, performance gaps, and emerging risks, and coach Regional Directors on action plans • Drive sustained performance improvement by addressing root causes and reinforcing effective operating behaviors • Serve as primary leader, coach, and mentor to Regional Directors • Build Regional Directors’ leadership capability, business acumen, critical thinking, decision-making, prioritization, and ownership of key metrics • Establish a repeatable leadership cadence across regions • Focus teams and resources on the highest-impact business drivers • Minimize organizational noise and competing priorities • Resolve systemic handoff issues, friction points, and breakdowns affecting customer experience, COB experience, or business performance • Partner with functional VPs and enterprise leaders to address regional constraints • Identify early warning signs across performance, talent, service delivery, customer experience, and operations • Ensure Regional Directors recognize and act on emerging risks • Escalate material risks with context, business impact, actions taken, and recommendations • Identify systemic patterns and risks requiring enterprise-level action • Drive issues through resolution and maintain accountability until risks are mitigated

🎯 Requirements

• Minimum of 10 years of progressive leadership experience in a service-based business environment; franchise or multi-unit operations experience strongly preferred • Bachelor's degree preferred; equivalent combination of education and relevant experience will be considered • Demonstrated financial acumen, including interpreting profit and loss (P&L) statements, identifying performance trends, and implementing operational improvements • Ability to balance hands-on operational leadership in the field with strategic planning and executive-level communication • Experience developing and presenting business strategies, operational insights, and performance recommendations to senior leadership • Strong analytical, problem-solving, and decision-making skills with a track record of driving operational excellence and continuous improvement • Excellent leadership and relationship-building skills, with the ability to influence and collaborate across multiple locations and functions • Willingness and ability to travel up to 50% throughout the assigned region to company-operated branch offices • Regular travel to the corporate headquarters in Atlanta, GA

🏖️ Benefits

• Equal opportunity employer committed to diversity and inclusion • At-will employment relationship