Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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TRAX

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🚀 Aerospace

Consulting • Logistics • Aerospace

TRAX is the undisputed leading provider of aviation maintenance mobile and cloud ERP solutions. Over 200 customers have purchased the eMRO, Trax M&E, and eMobility apps products for their fleets consisting of various types of aircraft including Airbus, Boeing, Bombardier, Embraer, and rotorcraft. Customers include defense and commercial airlines, as well as Maintenance, Repair, and Overhaul shops. TRAX eMRO and eMobility are positioned at the leading edge of industry developments with products that support digital signatures, paperless Workpacks and manuals, RFID-capable for logistics, Biometric security, off-line capability for mobile apps, web-based solutions, and the ability for its users to work anywhere with easy access to real-time information.

📋 Description

• Guide customers from kick-off to go-live • Deliver hands-on training on the GoSpotCheck platform • Drive adoption of FORM’s AI capabilities, including Image Recognition • Analyze customer data and business rules • Surface actionable recommendations on platform configuration, data integrity, and best practices • Build lasting relationships with key stakeholders across the customer portfolio • Demonstrate partnership ROI and position FORM as indispensable to customer operations • Help customers own and expand their use of GoSpotCheck • Provide solutions and recommendations to resolve customer pain points • Consult with customers to maximize solution use and minimize platform shortcomings • Provide managed services directly or through the CS Operations team • Communicate strategic value throughout the customer lifecycle • Manage competing priorities across a dynamic book of business • Reinforce customer value through Executive Business Reviews, Strategic Planning sessions, and daily communication • Retain and organically grow the customer portfolio • Track customer health scores, NRR, and GRR to identify risks and expansion opportunities proactively • Collaborate with teams throughout the company

🎯 Requirements

• 2-3 years’ experience managing B2B customers • Experience managing Enterprise customers and/or a portfolio of $2M ARR or more is a bonus • Comfortable working directly with executives and senior-level management • Experience managing simultaneous projects in a customer-facing role with direct accountability for delivering data-driven results • Ability to explain relational database concepts • Advanced Excel skills • SQL query experience • Experience in Image Recognition (IR) or AI/Deep Learning is a plus • Exceptional written communication: concise, persuasive, and empathetic • Exceptional verbal communication: clear, on-point, and confident • Proven track record of building successful customer relationships • History of retaining and growing a customer portfolio • Ability to prioritize and focus on high-impact work under competing demands • Willingness to collaborate and build relationships with teams throughout the company • Curiosity about AI and comfort helping customers adopt new technology • Experience with Salesforce or Claude, or explaining AI-driven features to non-technical stakeholders, is a bonus • Completed bachelor’s degree • Appreciation of and alignment with company values • Must be authorized to work in the United States without sponsorship • Successful completion of standard employment verification (I-9) and background checks required

🏖️ Benefits

• Remote-first work environment • Generous medical, dental, and vision insurance coverage • Company-paid life and disability insurance • 401(k) retirement plan available • Paid parental leave • Flexible vacation policy – take the time you need when you need it • Company-provided work equipment • Opportunities for internal growth and career development