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Loan Processing Representative

🔥 14 hours ago

🌵 Arizona, Idaho, +9 more states – Remote

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đź’µ $17 / hour

⏰ Full Time

🟡 Mid-level

đźź  Senior

đź‘» Ghost score 0%

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Logo of Enova International

Enova International

1001 - 5000 employees

Founded 2000

đź’ł Fintech

🤝 B2B

👥 B2C

Fintech • B2B • B2C

Enova International is a leading financial technology company that provides online financial services powered by its machine learning platform, Colossus™. Headquartered in Chicago, Enova serves non-prime consumers and businesses, offering access to trustworthy credit through innovative technology and analytics. With a focus on financial inclusion, Enova aims to close the credit gap by providing accessible financial solutions to millions of underserved individuals and small businesses.

đź“‹ Description

• Specialize in a specific consumer lending brand through a comprehensive 3-week training program • Process loan applications while meeting established quality standards • Handle a queue of loan applications • Receive inbound customer calls regarding loan applications • Make outbound calls to verify application details and request additional information • Resolve customer issues by phone, email, or fax • Keep customer accounts updated with accurate information

🎯 Requirements

• Eligible to work in the United States; visa sponsorship is not available • Prior call center experience is a plus • Proven background in fast-paced customer service environments • Exceptional communication and active listening skills • Proven history of professionalism and empathy in customer interactions • Ability to thrive in a high-volume environment • Exceptional adaptability and multitasking skills • Comfortable utilizing new technology • Proven ability to excel in a remote work environment • Must reside in AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY

🏖️ Benefits

• Health, dental, and vision insurance including mental health benefits • 401(k) matching plus a roth option (U.S. Based employees only) • PTO & paid holidays off • Sabbatical program (for eligible roles) • Summer hours (for eligible roles) • Paid parental leave • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) • Employee recognition and rewards program • Charitable matching and a paid volunteer day • Bonus may be included as additional compensation • 3-week training program

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