Moodle Support Specialist

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Entarian

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

🚀 Aerospace

🎖️ Defense

🏛️ Government

Aerospace • Defense • Government

Entarian is a diversified engineering and federal-technology solutions firm (formerly ERT) that delivers end-to-end science, engineering, and mission-support capabilities across space, defense, and civilian federal markets. The company provides satellite mission operations and ground systems, space and Earth science data processing, enterprise and digital engineering (including data analytics and AI/ML), network and command-and-control integration, and layered cyber defense to support resilient, secure government missions. Entarian works with U. S. federal agencies and defense partners on programs that include satellite calibration/validation, search-and-rescue operations, weather forecasting support, and IT modernization; it recently rebranded after acquiring Sev1Tech and is Macquarie Capital–backed.

📋 Description

• Investigate and resolve common user issues, including registration, course enrollment, and basic configuration errors • Document and escalate complex issues to Moodle engineers and the project manager • Monitor ServiceNow tickets, assign priorities, and ensure updates are logged • Provide timely, professional user updates and confirm issue resolution • Develop and update SOPs and knowledge base articles • Perform and document daily LMS health checks, including login functionality, course access, and basic system performance • Develop LMS support skills by shadowing senior team members

🎯 Requirements

• Bachelor’s degree and 4 years of experience • Familiarity with any ticketing system; ServiceNow experience is a plus • Basic understanding of web applications • Willingness to learn Moodle administration • Strong communication and customer service skills • Ability to follow step-by-step SOPs and document work accurately • Detail-oriented, reliable, and eager to learn • Must be eligible to obtain a Department of Homeland Security EOD clearance • U.S. citizenship required for DHS EOD clearance • Favorable background investigation required for DHS EOD clearance

🏖️ Benefits

• Full-time position with benefits • Retirement match