Senior Customer Enablement Operations Specialist

🔥 20 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $85k - $114k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Entegris

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Artificial intelligence, augmented reality, Internet of Things – these are not just trends, they are drivers changing the way people live across the globe. With these new drivers and the increasing speed of innovation, there comes an expectation for higher-quality, higher-performing technologies at a faster pace.

📋 Description

• Support the Global Strategic Customer Customer Enablement Team with analysis, reporting, and operational support • Analyze supply gaps, inventory concerns, shipment issues, backlog challenges, and service disruptions to identify root causes and support resolution • Support complex customer-facing problems and timely resolution of critical business issues • Provide analysis for customer discussions, operational reviews, business reviews, supply continuity, and escalation management • Partner with Supply Chain, Planning, Operations, Manufacturing, Logistics, Customer Service, and Commercial teams • Analyze forecast, inventory, shipment, backlog, consumption, and demand trends to identify risks and opportunities • Develop customer-facing reports, scorecards, dashboards, summaries, and business review materials • Standardize customer reporting formats, templates, and data visualization methods • Use Excel, Power BI, SAP, Salesforce, and other tools to automate reporting and improve data integrity • Support escalations through data gathering, analysis, risk assessment, and actionable recommendations • Identify business risks and support mitigation plans protecting customer supply continuity • Drive continuous improvement in reporting efficiency, data accuracy, operational effectiveness, and customer experience

🎯 Requirements

• Bachelor’s degree in business or a related field, and/or 3–5 years of equivalent customer-facing problem-solving experience supporting operational, supply, inventory, service, or fulfillment-related customer challenges • Proven ability to analyze complex business problems, identify root causes, and develop practical solutions • Advanced Microsoft Excel skills, including data analysis, automation, Power Query, dashboard development, and reporting • Strong analytical, organizational, and communication skills • Ability to work effectively across multiple functions and organizational levels • Proven ability to manage multiple priorities in a fast-paced environment with minimal supervision • Self-starter with a strong sense of ownership, urgency, accountability, and attention to detail • Customer-focused mindset with a passion for improving customer experience • Must not require Entegris immigration sponsorship now or in the future

🏖️ Benefits

• Annual bonus eligibility • Progressive paid time off policy • Generous 401(K) plan with an impressive employer match with no delayed vesting • Excellent health, dental and vision insurance packages • Education assistance • Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence