Supervisor, Client Operations

🔥 8 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Verisma

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏥 Healthcare

☁️ SaaS

📋 Compliance

Healthcare • SaaS • Compliance

Verisma is a healthcare technology company that provides cloud-based software and services to help healthcare organizations securely manage, exchange, and release clinical and administrative health information. Its solutions are focused on automating records workflows, ensuring regulatory compliance, and enabling secure data exchange between providers and partners.

📋 Description

• Answer day-to-day questions from clients and Release of Information Specialists (ROIS). • Meet facility revenue goals consistently. • Identify and recommend productivity improvements. • Perform release of information functions in accordance with service agreements. • Prepare weekly dashboards and month-end operational performance reports. • Monitor productivity and quality to ensure high customer service satisfaction. • Assist with training and evaluation of onsite and remote ROIS staff. • Assist in selecting, interviewing, hiring, and terminating employees. • Participate in counseling sessions and make disciplinary or termination recommendations when necessary. • Manage onsite staff scheduling, time-off requests, and payroll approval. • Assist remote supervisors with work coordination. • Distribute workflow to site personnel. • Maintain confidentiality of facility information. • Provide input into site procedure reviews and revisions. • Perform quality reviews and site evaluations. • Review release-of-information requests for validity under applicable state or federal statutes. • Retrieve medical records, scan or electronically capture records, and select appropriate information for duplication. • Reassemble paper charts for refiling. • Log and document released information using facility procedures and company software. • Calculate billing and prepare invoices as needed. • Certify medical-record copies when appropriate. • Attend mandatory meetings and training sessions. • Ensure supplies are available at designated facilities. • Submit travel expense reports and receipts promptly. • Comply with and provide guidance on company policies. • Perform other duties as assigned to meet department and company needs.

🎯 Requirements

• A High School Diploma or GED is required; some college preferred. • RHIT Certification, preferred. • A valid driver’s license and a history of safe driving. • Ability to communicate effectively with clients, staff members and management. • Experience with medical records or healthcare, beneficial. • Knowledge of HIPAA privacy information standards, required. • Medical terminology coursework, preferred. • RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher, within 90 days is required. • Ability to travel.