Field Operations Manager

Job not on LinkedIn

🔥 10 hours ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $65k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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👻 Ghost score 0%

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Acosta

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1927

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

💰 Venture Round on 2003-01

Consulting • Food & Beverage • Logistics

Acosta is a leading sales and marketing agency that connects brands with consumers across various retail and foodservice channels. The company leverages proprietary data, integrated marketing strategies, and retail execution services to enhance brand visibility and influence purchase decisions. With over 100 years in business, Acosta helps clients navigate the complexities of both brick-and-mortar and online marketplaces, ensuring their products are positioned effectively within the competitive landscape.

📋 Description

• Lead, coach, and develop a dispersed field team of typically 75 to 150 field associates • Set performance standards and hold associates accountable for sales, in-store execution, and behavioral expectations • Conduct in-store behavioral assessments and observational visits and deliver structured feedback • Administer performance counseling and corrective action in partnership with HR • Maintain accurate personnel records • Ensure associates have the tools, resources, product knowledge, and support needed to meet program and client goals • Partner with Talent Acquisition and Onboarding to interview, select, and onboard field personnel • Deliver and reinforce field training and monitor training completion and certification compliance • Drive retention through onboarding, recognition, and development; track and address turnover • Manage off-boarding with HR and Payroll • Execute field strategy through territory design, scheduling, and coverage management • Monitor scheduling daily, approve in-store time claims and expenses, and ensure accurate payroll inputs • Build and improve field processes, best practices, program playbooks, and SOPs • Monitor reporting and compliance, including audits of in-store execution • Serve as the field-level contact for client field management teams in weekly, monthly, and quarterly reviews • Deliver field insights covering staffing, turnover, retention, compliance, and development opportunities • Collaborate with Operations, Onboarding, HR, Payroll, Finance, and Reporting • Track field KPIs and produce recurring reports for clients and internal leadership • Use scorecards and dashboards to surface trends, gaps, and coaching priorities • Manage field labor hours, overtime, travel, and expenses within budget • Support labor forecasting and staffing models • Report to the Client Solutions Manager

🎯 Requirements

• 4+ years of territory, district, regional, or field operations management experience in retail, field marketing, or outsourced sales, managing a team dispersed across a large geographic area • Demonstrated success leading, coaching, and developing direct reports, including remote or dispersed field teams • Experience managing multiple programs, clients, or competing priorities at the same time strongly preferred • Working knowledge of HR practices, including employee relations, performance management, and applicable employment laws • Experience developing and managing cross-functional processes; project management experience preferred • Strong analytical and observational skills • Excellent relationship-building, verbal, written, and presentation skills • Superior organizational skills, attention to detail, and follow-through; self-motivated and able to work independently • Proficiency in Excel/Sheets, Word/Docs, PowerPoint/Slides, and field scheduling and reporting platforms • Ability to quickly build proficiency with client products; consumer electronics or technology experience preferred • Bachelor's degree in Business, Marketing, or a related field preferred, or equivalent experience • Must be available to work flexible hours, including evenings, weekends, and holidays • Ability to travel for in-store visits and program launches as needed; travel is typically less than 25% • Valid driver's license, acceptable driving record, and reliable personal vehicle • Any DUI/DWI conviction in the past 36 months is an immediate disqualifier

🏖️ Benefits

• Competitive pay • Performance bonus • Medical insurance • Dental insurance • Vision insurance • Life insurance • 401K • HSA/FSA • Paid time off • Remote work arrangement • Disability accommodations