Field Operations Representative

🕒 September 15

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $16 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 29%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 56 days.
• Jobs at this company usually fill in 21 days.
• Reposted once.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Serve as the primary point of contact for field associates and leaders, providing timely support and resolution for operational inquiries • Research, troubleshoot, and resolve routine operational issues while ensuring excellent customer service • Execute standardized operational transactions accurately and efficiently in accordance with established procedures • Maintain detailed and accurate case documentation, including actions taken, resolutions, and follow-up activities • Provide proactive communication and ongoing status updates to stakeholders throughout the resolution process • Collaborate with cross-functional business partners to address operational requests and support business continuity • Monitor and meet service level expectations while managing multiple priorities in a fast-paced environment • Escalate complex, non-standard, or high-impact issues through appropriate channels for further review and resolution • Develop and maintain expertise in assigned operational processes, systems, and workflows • Identify opportunities to improve operational efficiency and contribute to a consistent support experience across the organization • Ensure compliance with company policies, procedures, and operational standards • Support a positive experience for field associates and leaders by delivering professional, responsive, and solutions-focused service

🎯 Requirements

• Associate’s degree in Business, Management, or related area, or the equivalent through a combination of education and work experience • 3 years of experience in relevant roles • Demonstrated track record of establishing priorities and meeting deadlines • Advanced oral, written, and interpersonal communication skills • Strong critical thinking, collaboration, and continuous improvement mindset • Technology, Facility, Field Sourcing industry background preferred • Knowledge of retail operations support preferred

🏖️ Benefits

• Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Support for life both in and outside of work • Continuous learning • High Performing, Connected Culture

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