Global VP Customer Success – Data Security

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $201.1k - $294.9k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Entrust

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Entrust is a leading company in the identity and data security industry, offering a comprehensive range of solutions designed to protect identities, secure data, and facilitate safe digital interactions across various sectors. The company specializes in identity-centric security, multi-cloud security, post-quantum cryptography, digital onboarding, and compliance solutions tailored for industries such as financial services, government, enterprise, education, and healthcare. Entrust provides an array of products including payment and credentials issuance, identity verification and management, electronic and digital signing, data protection, hardware security modules, and public key infrastructure. With a focus on securing digital transformations and enabling zero trust strategies, Entrust is dedicated to helping its clients protect their assets, secure every digital interaction, and accelerate growth while preparing for a secure post-quantum future.

📋 Description

• Lead a globally distributed team of Customer Success Managers for Entrust's Data Security portfolio • Build and scale a globally consistent Customer Success operating model • Define the customer journey across intake, onboarding, success planning, adoption milestones, health management, and risk governance • Establish operating rhythms, tools, scorecards, and leading indicators • Use customer data, sentiment, adoption signals, analytics, and AI-enabled insights to prioritize work and identify risks • Drive customer value, adoption, retention, growth, GRR, NRR, and customer advocacy • Build, execute, and track joint success plans • Serve as a senior customer advocate across Sales, Renewals, Product, Engineering, Professional Services, Support, Partners, and IDV Customer Success • Anticipate and escalate blockers affecting customer success, migration, renewals, or expansion • Create QBRs/XBRs, health reviews, and account team goals • Build a structured Voice of Customer engine • Translate customer evidence into roadmap input and improved customer experience • Hire, develop, and retain Customer Success leaders and talent • Establish roles, standards, coaching practices, accountability, and shared customer-impact measures • Position Customer Success as a strategic growth engine

🎯 Requirements

• 10+ years' experience in enterprise IT as a vendor, partner, ISV, or consultant, or prior experience working with or managing technical programs or customer success, including global/multi-region scope • Minimum 7 years' experience leading people in transformation and change management roles, including building or scaling a Customer Success function • Bachelor's degree in Business or a relevant field • Ability to travel 25% to 35% as needed • Experience building or transforming a Customer Success organization for a SaaS/ARR business • Experience guiding customers through cloud, SaaS, or digital transformation journeys • Strong executive presence and ability to advise C-level customers and senior internal stakeholders • Strong technical fluency across enterprise software, cloud, data security, or IT lifecycle environments • Analytical, customer-centered problem-solving skills • Ability to build trust, communicate clearly, and lead through ambiguity in a matrixed global environment • Experience with CRM and Customer Success platforms such as Salesforce and Gainsight • Cloud, Agile, SAFe, Scrum, or PMP certifications are a plus

🏖️ Benefits

• Career growth and learning-forward initiatives • Flexible remote, hybrid, or on-site options • Diversity, inclusion, and respect culture • Global affinity groups • Medical, vision, and dental insurance • Generous 401(k) matching contribution • Life and disability insurance • Mental health coaching • Virtual fitness programs • Paid personal time off • 12 paid holidays • Parental leave • Education reimbursement • Discretionary annual incentive plan