Fleet Performance Manager

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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EPC Power Corp.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

🏭 Manufacturing

⚡ Energy

🔧 Hardware

Manufacturing • Energy • Hardware

EPC Power Corp. is a U. S. -based manufacturer and provider of high-density power conversion systems and inverters for utility-scale solar, energy storage, and AI data center infrastructure. Its modular silicon-carbide (SiC) hardware — including the M System, CAB1000, and Power Drawer products — delivers grid-forming functionality, load stability, and high availability to protect generators, stabilize grids, and keep AI workloads running. Founded in 2010, the company designs, engineers, and manufactures products in the USA and has thousands of megawatts deployed globally.

📋 Description

• Serve as the primary point of contact for EPC Power’s larger and strategic customers • Provide consistent, reliable account-level communication • Manage customer escalations • Provide operational visibility to customer stakeholders • Engage effectively with internal cross-functional teams regarding system context, terminology, operational states, and fleet-level issues • Translate technical information, analytics, and system status into clear, actionable communication for customer stakeholders • Leverage fleet monitoring tools and data analytics for proactive engagement and early issue awareness • Identify maintenance or parts opportunities that improve fleet performance and customer satisfaction • Support customer-facing decision-making through monitoring platforms, dashboards, and analytics • Translate fleet data patterns, trends, and risks into proactive customer actions • Coordinate with engineers, technicians, and operations teams • Manage sensitive customer situations in a structured, calm, and solutions-oriented manner

🎯 Requirements

• Bachelor’s degree in Engineering, Business, Operations, or a related field, or equivalent professional experience • Understanding of and compliance with all customer and EPC Power safety policies • Working knowledge of utility-scale system-level concepts, terminology, and operating states • Experience interpreting high-level alarms, alerts, and fleet health indicators • Comfort engaging with technical teams to understand context, constraints, and implications • Strong skills translating technical, operational, and analytical information for diverse audiences • Proven experience managing multiple priorities and coordinating effectively across cross-functional teams • High level of organization, professionalism, and attention to detail • Must be currently residing in the United States • Legally authorized to work in the United States at the time of application • Experience in customer success, fleet operations, field service coordination, technical account management, or program coordination • Previous exposure to technical or industrial environments such as power systems, energy storage, manufacturing, or large-scale field service operations • Experience using monitoring platforms, dashboards, or data analytics tools • Ability to recognize patterns, trends, and risks within fleet data • Strong ability to engage engineers, technicians, and operations teams while remaining customer-focused and business-oriented • Experience managing escalations and sensitive customer situations • Strong customer advocacy mindset paired with sound operational and commercial judgment

🏖️ Benefits

• 401(k) with company matching • Medical, dental, and vision insurance • Disability and life insurance • Flexible Spending Account (FSA) • Employee Assistance Program (EAP) • Paid Time Off (PTO) • Tuition reimbursement