Technical Account Manager

Job not on LinkedIn

🔥 50 minutes ago

🇺🇸 United States – Remote

💵 $130k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ePlus Technology Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🔌 API

🤖 Artificial Intelligence

☁️ SaaS

API • Artificial Intelligence • SaaS

ePlus Technology Solutions is a dynamic technology company based in Ho Chi Minh City, Vietnam, founded in 2015 by a group of passionate young Vietnamese entrepreneurs. The company specializes in providing international standard technology products and services, focusing on software solutions and online communications. ePlus aims to enhance modern lifestyles and demonstrates a commitment to leading changes in internet usage trends.

📋 Description

• Act as a customer advocate and trusted advisor for ePlus Cloud and Data Center Managed Services offerings • Contribute to customer onboarding, support services, adoption, training, and executive customer service briefing reviews • Deliver monthly and quarterly service business reviews aligning business and technical goals across stakeholders • Own service onboarding, including understanding client objectives, implementing services, and documenting ongoing support operations • Own post-sales service delivery relationships with key customers and responsibility for the total customer experience • Drive service value delivery, issue management, escalations, and resolutions • Serve as a trusted advisor, advocate, and subject matter expert for ePlus Managed Services offerings • Develop deep knowledge of ePlus Managed Services offerings • Identify improvements to regional procedures, structure, and reporting • Propose ideas and solutions to improve functional areas • Travel up to 25% to visit customers for executive briefings as needed

🎯 Requirements

• 3+ years’ experience in a customer-facing relationship management role • 3+ years’ experience in enterprise data center and/or cloud environments • Strong understanding of technical account management and business-critical application support • Bachelor’s Degree in Computer Science, Engineering, or related field, or equivalent technical experience • Excellent communication, project management, presentation, and problem-solving skills • Ability to build trusted partner relationships • Ability to scale from technical engagements and guidance to mid-level IT management interaction • Ability to manage multiple projects and tasks, determine project urgency, and execute detailed action plans • Ability to clearly articulate technical issues to technical and non-technical audiences and explain business impact • Demonstrated ability to handle critical issues and present issues at the executive level • Strong attention to detail • Must be located in the US to support periodic on-site customer visits • ITIL, PMP, PMI, and Six Sigma certifications are a bonus

🏖️ Benefits

• Medical benefits • Financial benefits • 401(k) eligibility • Paid vacation, sick time, and personal leave • Discretionary bonuses • Commissions • Equal opportunity and reasonable accommodations • Work/life balance support