Owner Relations Specialist I/II/III/IV

🕒 September 22

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

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EQT Corporation

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1888

⚡ Energy

📋 Compliance

Energy • Compliance • Environmental

EQT Corporation is America's only large-scale, vertically integrated natural gas producer focused on delivering affordable, reliable, and clean energy. The company aims to operate responsibly while achieving Net Zero emissions for Scope 1 and Scope 2 greenhouse gas emissions, demonstrating a strong commitment to environmental sustainability. EQT is dedicated to creating long-term value for its stakeholders, including employees, landowners, and investors, while continuously improving practices in natural gas production and community engagement.

📋 Description

• Serve as the primary point of contact and support for landowners and interest owners • Manage landowner inquiries from intake through resolution • Research and gather information, communicate updates and next steps, and partner across the organization to resolve owner-related questions and requests • Provide professional, timely, and responsive service across available communication channels • Handle complex or sensitive interactions and escalate issues when appropriate • Build positive working relationships with landowners and internal business partners • Gather, review, and document information to research, route, and resolve inquiries • Maintain accurate case records, documentation, and communication history • Organize and prioritize workload to meet service, productivity, quality, and responsiveness expectations • Research inquiries using business systems, records, data, and resources • Analyze information to identify issues, determine next steps, and support resolution • Coordinate with cross-functional business partners • Follow procedures, quality standards, and privacy/data-handling requirements • Identify and communicate recurring issues, trends, or process concerns to leadership • Participate in training and adapt to changes in processes, systems, and technology • Collaborate with team members and business partners to support department goals • Perform other related responsibilities as assigned

🎯 Requirements

• High school diploma or GED • Strong written and verbal communication skills • Strong customer service and interpersonal skills; ability to handle challenging or sensitive situations professionally • Strong organizational, research, problem-solving, and attention to detail skills • Ability to manage multiple priorities in a high-volume environment • Ability to exercise sound judgment and recognize when escalation or additional expertise is required • Ability to work independently and collaboratively across cross-functional teams • Ability to learn and adapt to changing processes, systems, and technology • Proficiency with Microsoft Office applications and ability to learn and navigate digital business systems • Preferred: relevant experience in customer service, case management, business operations, Owner Relations, Land, Revenue, Division Order, or a related field • Preferred: experience in a high-volume customer service or case-management environment • Preferred: experience with CRM/case-management systems, including Salesforce or similar platforms • Preferred: oil & gas industry experience • Associate's or bachelor's degree in a related field preferred

🏖️ Benefits

• Transparent Leadership and collaboration with leaders • Cross-functional collaboration • Development opportunities • Career advancement • Equal Opportunity Employer protections for Disabilities/Veterans

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