Lifecycle Operations Associate, Patient Engagement

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $67.5k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 6%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Equip

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Equip is a healthcare company that specializes in virtual, evidence-based treatment for eating disorders. They offer a comprehensive support system with a 5-person care team that includes therapists, dietitians, medical providers, family mentors, and peer mentors. Equip focuses on providing accessible and sustainable recovery solutions for all ages across the United States, utilizing a model that integrates medical, psychological, and dietary support. Their approach is designed to work within the schedules of busy families, enabling recovery through a family-based virtual treatment model.

📋 Description

• Build, QA, and execute patient engagement programs across email, push, SMS, and in-app messaging in Braze and other agentic applications • Set up audience segmentation, triggered journeys, and Liquid personalization with clinical accuracy • Track retention and engagement trends using SQL and Mode, especially during the early weeks of treatment • Identify where patients are dropping off • Measure program impact, spot patterns, form hypotheses, and propose tactics to test • Design and analyze A/B tests, multivariate tests, and holdout groups tied to appointment attendance, retention, and patient and family experience • Apply behavioral science principles to message and journey design • Partner with Clinical, Care Operations, Product, Insights, and Marketing • Enhance the end-to-end patient journey across campaigns and touchpoints • Maintain an in-treatment content calendar and manage campaign logistics and creative needs • Communicate results with actionable recommendations • Perform other duties as assigned

🎯 Requirements

• 2+ years in CRM, engagement operations, analytics, digital health, or a related field • Working SQL skills required; Mode or similar BI tools preferred • Hands-on experience with a CRM or messaging platform; Braze preferred, or demonstrated ability to learn one quickly • Hands-on experience running multi-channel programs beyond email, including push, SMS, and in-app messaging • Experience ideally at a company with a consumer mobile app in an area related to wellbeing • Genuine interest in behavioral science or behavioral design; coursework, projects, or self-study count • Comfortable with quantitative data and qualitative insight about the patient experience • Strong ownership and meticulous attention to detail • Proactive use of AI tools while maintaining taste, judgment, and outcomes responsibility • Legally authorized to work in the United States for any employer

🏖️ Benefits

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays • Generous parental leave • Competitive Medical, Dental, Vision, Life, and AD&D insurance • Equip pays for a significant percentage of benefits premiums for individuals and families • Spring Health, a 100% employer-paid mental health benefit • 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents • Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more • HealthJoy, a 100% employer-paid healthcare concierge platform • 401K option • $50/month home internet stipend • $250/month co-working space stipend • Initial work-from-home stipend of up to $500 • $200 home office stipend reload at the 3-year mark and every other year thereafter • Company laptop • Bonus offered

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume