LMS Product & Solutions Analyst – DWI PSA

Job not on LinkedIn

🔥 15 hours ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $45k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Equus Workforce Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

📚 Education

👥 HR Tech

🤝 Non-profit

Education • HR Tech • Non-profit

Equus Workforce Solutions is a dedicated organization that provides comprehensive workforce solutions aimed at changing lives and empowering individuals. With a passionate team of over 3,500 professionals across more than 350 locations in North America, they assist over 900,000 individuals and thousands of employers each year. Their services include career center assistance, childcare support, disability determination, family support, and registered apprenticeship programs, all designed to foster economic growth and community well-being.

📋 Description

• Configure and maintain LMS learning plans, curricula, audiences, assignments, due dates, recurrence settings, and completion requirements • Upload, configure, test, publish, version, update, and retire approved courses and supporting materials • Maintain learner profiles, enrollments, assignments, and completion records; research discrepancies and document corrections • Resolve cases involving access, enrollment, learning assignments, completion records, content functionality, reporting discrepancies, and system use • Provide support and guidance to learners, customers, instructors, administrators, and internal teams • Develop and maintain reports, dashboards, and KPIs in Salesforce, LMS platforms, and contracted solutions • Analyze data trends, risks, gaps, and opportunities and provide actionable insights to leadership and operations • Support customer, program, compliance, and operational reporting • Validate, reconcile, and monitor data quality across systems • Partner with stakeholders to identify business needs, outcomes, requirements, workflows, user stories, process maps, and future-state needs • Translate business needs into technology recommendations and maintain enhancement documentation • Support business systems beyond the LMS, including integrations, data flows, testing, issue tracking, and technology changes • Serve as DWI’s business liaison to APM IT • Evaluate user experiences, identify inefficient or high-risk processes, and recommend technology, automation, workflow, or documentation improvements • Support product roadmap planning, solution evaluation, testing, user acceptance, implementation, quality assurance, rollout, and adoption • Create and maintain system documentation, standard operating procedures, job aids, process maps, data dictionaries, troubleshooting procedures, and knowledge resources • Handle learner, customer, and organizational data according to confidentiality, privacy, security, access, retention, and appropriate-use requirements • Escalate suspected privacy, security, data-quality, or unauthorized-access concerns

🎯 Requirements

• Bachelor’s degree in Business, Information Systems, Educational Technology, Data Analytics, or a related field, or equivalent experience • Three or more years of experience in business analysis, reporting and analytics, LMS administration, business systems support, or a related role • Experience with Salesforce reporting and dashboard development • Experience administering or supporting an LMS, business system, enterprise application, or comparable technology platform • Strong requirements gathering, workflow analysis, process documentation, and problem-solving skills • Ability to validate data, identify trends and discrepancies, and communicate findings to technical and nontechnical audiences • Ability to assess cases, identify root causes, recommend practical solutions, and coordinate issues through resolution • Strong written, verbal, organizational, quality assurance, and stakeholder communication skills • Ability to work effectively across DWI, APM IT, vendors, customers, and other partners • Experience with LMS platforms such as Moodle, Canvas, LearnUpon, Cornerstone, or similar systems (preferred) • Experience configuring learning plans, maintaining learner records, uploading and testing learning content, or supporting LMS cases (preferred) • Experience in workforce development, education, training, or SaaS environments (preferred) • Experience with process improvement, system implementation, user acceptance testing, or technology change initiatives (preferred) • Knowledge of product management and Agile methodologies (preferred) • Familiarity with process mapping, data governance, business-level integration documentation, and knowledge management practices (preferred) • Experience with advanced Excel, Power BI or another data-visualization platform, SQL, or multi-system data analysis (preferred)

🏖️ Benefits

• Remote work • Equal employment opportunities • Reasonable accommodations throughout the application and hiring process