Senior Business Systems Analyst

🔥 11 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $120k - $150k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ryan Specialty

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

🏗️ Construction

🏥 Healthcare

Consulting • Construction • Healthcare

Ryan Specialty is an international specialty insurance firm that provides innovative solutions for brokers, agents, and insurance carriers. The company offers a range of services including wholesale brokerage, binding authority, and underwriting management through highly specialized managing general underwriters. Ryan Specialty is a leader in the wholesale brokerage industry, providing expertise with local knowledge and national authority. The firm is committed to delivering distinct national specialty programs and bespoke alternative risk solutions, supporting its clients with comprehensive insurance services.

📋 Description

• Serve as the primary business-facing intake and support contact for users of the Medical Stop Loss technology platform • Triage, validate, classify, prioritize, and route platform questions, production issues, access concerns, defects, enhancement requests, and operational escalations • Collaborate with business stakeholders to understand reported issues, workflow impacts, business needs, and desired outcomes • Ensure support requests contain sufficient information and gather missing details and evidence • Assess severity and priority based on business impact, affected users, downstream consequences, workarounds, recurrence, compliance, and timing • Route requests to appropriate business specialists, Technology Delivery, Product Owners, enterprise partners, vendors, or external support groups • Monitor open requests, aging, blockers, dependencies, response commitments, ownership, and service-level risks through resolution • Coordinate cross-functional issue resolution, maintain accountability, communicate status, and confirm resolution before closure • Own and maintain the consolidated operational support, defect, bug, and enhancement backlog • Facilitate recurring queue and backlog reviews with stakeholders, Product Owners, Technology Delivery, QA, and vendors or partners • Document business value, operational impact, urgency, dependencies, evidence, and acceptance criteria for prioritization • Track backlog decisions, actions, vendor responses, releases, blockers, testing requirements, and completion evidence • Escalate urgent, high-impact, aging, or stalled items through operational and leadership escalation paths • Participate in project-to-BAU transitions and post-release stabilization, establishing support ownership, intake channels, escalation contacts, access, runbooks, known issues, and knowledge transfer • Identify operational readiness gaps and communicate risks, dependencies, and recommended acceptance conditions • Maintain SOPs, onboarding and access guidance, troubleshooting materials, knowledge articles, job aids, release notes, and training content • Identify recurring issues and translate them into process improvements, training updates, knowledge materials, or platform enhancements • Provide concise, executive-ready communications on issue status, risks, decisions, ownership, dependencies, and next steps

🎯 Requirements

• Minimum of five years of progressive experience in business systems, application support, service operations, product operations, business analysis, or a related function is preferred • Experience coordinating business and technical issues across users, internal support teams, delivery teams, and external vendors • Experience managing support queues, incidents, service requests, defects, enhancements, or product backlogs within an enterprise environment • Experience assessing business impact and translating business needs into clear priorities, ownership assignments, acceptance requirements, and actionable next steps • Experience supporting operational readiness, release transitions, stabilization activities, or project-to-business-as-usual handoffs • Experience developing and maintaining standard operating procedures, troubleshooting guides, knowledge articles, onboarding materials, or end-user training content • Working knowledge of ServiceNow or comparable IT service-management tools, Jira or Azure DevOps, Microsoft 365, SharePoint, and reporting or dashboard tools is preferred • Bachelor's degree in business, information systems, operations, information technology, computer science, or a related discipline is preferred • Equivalent relevant education and professional experience may be considered • ITIL Foundation or comparable service-management training is preferred • Product Owner, Scrum, Lean Six Sigma, business analysis, or platform-specific certification is preferred where aligned with assigned responsibilities • CBAP, CCBA, or PMP may also be considered relevant • Ability to perform essential job functions, with reasonable accommodations available

🏖️ Benefits

• Paid company holidays • Vacation days • Sick days • Personal days • Paid parental leave • Mental health services • Bonuses for full-time roles • Comprehensive benefits package • Reasonable accommodations for individuals with disabilities