Ultrasound Field Service Engineer

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Esaote

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

Esaote is one of the world's leading manufacturers of medical diagnostic systems. The company specializes in diagnostic ultrasound, dedicated MRI, veterinary ultrasound and MRI, as well as healthcare IT. Esaote is recognized for its broad clinical offerings, which cover prevention, diagnosis, and treatment, and is present with industrial and research units in Italy and the Netherlands.

📋 Description

• Install, maintain, troubleshoot, and repair Esaote ultrasound equipment • Provide professional, responsive, and effective technical service to build customer relationships • Own customer satisfaction results and service-quality metrics across the assigned territory • Acknowledge service dispatches within 15 minutes and schedule service activity within 24 hours • Meet response-time, service-call completion, productivity, and utilization expectations • Perform preventive maintenance within 45 days of the established target date • Diagnose equipment issues and complete routine service calls independently • Escalate complex technical issues and collaborate with Technical Support for resolution • Use and maintain electrical test equipment and service tools • Manage replacement parts and service materials; return defective parts with RMA documentation • Provide Technical Support with information about field failures, recurring issues, and priority customer sites • Complete and update service calls daily and submit weekly reports • Maintain accurate service documentation and customer records • Manage travel and business expenses and improve service efficiency • Provide backup depot repair support when needed • Collaborate with Sales and Applications teams on installed-base programs, demonstrations, trade shows, and customer events • Identify customer needs and communicate qualified opportunities to Sales • Provide feedback on customer experiences, equipment performance, competitive activity, and market impressions • Participate in company training and professional-development activities • Maintain current knowledge of Esaote products, service procedures, and medical-device service practices • Perform other assigned duties

🎯 Requirements

• Associate degree in Electronic Technology, Biomedical Equipment Technology, or a related technical field, or equivalent military technical training and experience • Fundamental understanding of electronic technology, electrical systems, and troubleshooting theory • Proficiency with oscilloscopes, digital voltmeters, multimeters, soldering equipment, and other electrical test equipment • Ability to diagnose technical problems and complete routine repairs independently • Strong customer-service, communication, organization, and time-management skills • Ability to take ownership of customer satisfaction and territory service performance • Ability to communicate effectively with customers, clinical personnel, and internal teams • Ability to manage multiple service priorities and meet utilization expectations • Willingness and ability to travel extensively throughout the Pacific Northwest and surrounding areas, including overnight travel • Ability to work independently from a home-based location within the assigned territory • Valid driver's license and ability to meet company driving requirements • Preferred: previous field service experience supporting medical devices, diagnostic imaging systems, ultrasound equipment, or complex electromechanical healthcare technology • Preferred: experience working directly with healthcare professionals in clinical environments • Preferred: experience managing a geographic service territory and working toward service-performance targets

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Company-paid life insurance • Employee assistance program • Flexible spending account • 401(k) retirement plan • Company 401(k) matching • Paid time off • Paid company holidays • Professional-development and career-advancement opportunities • Reasonable accommodations for qualified individuals with disabilities