Senior Service Designer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $131.5k - $140k / year

⏰ Full Time

🟠 Senior

✍️ Designer

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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eSimplicity

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

eSimplicity is a company comprised of designers, engineers, and strategists that excels in creating digital services and healthcare IT solutions. They simplify complexity to deliver award-winning products and services that enhance customer experiences, improve public health, and secure the nation. Specializing in areas such as healthcare IT, telecommunications, identity management, and fraud prevention, they work with organizations like the Centers for Medicare & Medicaid Services (CMS) to improve healthcare access and quality. eSimplicity is recognized for their innovative approaches in spectrum management, data analytics, and machine learning, aiming to broaden healthcare coverage and simplify processes for healthcare providers and beneficiaries.

📋 Description

• Lead user research and service design for discovery and analysis of a legacy water rights administration system • Conduct on-site and remote research with district offices, hydrology, field operations, legal/hearings, administrative functions, and public users • Map current workflows, information, records, decisions, handoffs, paper processes, data re-entry, adjacent tools, spreadsheets, and workarounds • Produce validated journey maps, workflow maps, swimlane diagrams, system interaction maps, personas, and service blueprints • Review forms, reports, and documents with technical subject-matter experts • Contribute the human decision-making perspective to decision and rules inventories • Facilitate stakeholder working sessions and scenario walkthroughs using real cases • Define design priorities and resolve tradeoffs against permit throughput, data timeliness and trust, and defensible decision-making • Translate validated workflows into future-state UI and workflow concepts • Build and maintain Figma prototype concepts and share them for client review • Apply WCAG 2.1 AA and Section 508 accessibility requirements • Make system status, provenance, validation outcomes, and review steps explicit • Maintain version-controlled research and design artifacts in client collaboration systems • Partner with the Technical Lead to align workflows, data meaning, and technical behavior • Use AI-assisted tools to accelerate research synthesis and validate draft outputs with agency staff • Contribute findings and problem statements to the phased modernization roadmap • Prepare artifacts for a follow-on implementation vendor and future procurement

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, Human-Computer Interaction, Design, Human Factors, or a related field • An equivalent combination of education, training, certifications, and directly related experience will also be considered • In lieu of a bachelor's degree, two (2) additional years of directly related professional experience may be substituted • Minimum of 8 years of related experience in user research, interaction design, or service design • Experience conducting qualitative research with operational staff, including role-based interviews, workflow observation and shadowing, contextual inquiry, and stakeholder workshops • Experience producing and validating journey maps, service blueprints, swim lane and workflow maps, system interaction maps, and personas • Experience facilitating cross-role working sessions using real cases • Experience translating research into annotated prototypes with documented design rationale and iterating with users • Proficiency in Figma or a comparable tool • Working knowledge of WCAG 2.1 AA and Section 508 • Experience maintaining artifacts in shared, version-controlled collaboration environments such as Miro, Lucid, Confluence, SharePoint, and Jira • Ability to travel to client sites as needed • Strong attention to detail • Excellent written and verbal communication skills

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • 401(k) retirement benefits • Paid time off • Paid holidays • Life insurance • Disability insurance • Wellness programs • Employee support programs • Reasonable accommodations during the application and hiring process