Customer Value Engineer – Logistics Dispatch, CAD

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ESO

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🔐 Security

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round - ESO on 2021-03

Security • SaaS • Enterprise

ESO is a global edge platform for running applications, AI agents, and workforce tooling that combines content delivery, edge compute, and built-in security. The platform emphasizes running code and security close to users and data (335+ cities), low latency (reaching 95% of the world’s Internet-connected population within ~50ms), and large-scale protections (the site cites blocking 234 billion daily cyber threats). ESO offers serverless/edge compute primitives (Workers, Durable Objects, KV), object and SQL-style storage (R2, stored data), integrated DDoS mitigation, WAF, bot management, and Zero Trust / SASE products for user/device access and enterprise controls. Its pricing and product language emphasize pay-for-active-compute billing, free tiers for small teams/projects, and features for deploying and governing AI agents and workloads at the edge.

📋 Description

• Run structured discovery with prospective customers to understand communication center operations, workflows, decision-makers, and business problems • Map customer integrations, systems, data flows, ownership, protocols, and standards • Establish and document customer-defined success criteria in Salesforce • Translate discovery findings into accurate, bounded scopes of work for Sales and Implementation • Build value narratives connecting Logis Dispatch/CAD capabilities to customer outcomes • Support Sales in positioning scope and price against agreed customer value • Deliver first-look and solution-specific product demonstrations • Respond to RFPs and technical inquiries on functionality, interoperability, and compliance • Confirm post-go-live value realization and feed findings into Customer Success, renewals, and expansions • Produce structured implementation handoff packages in Rocketlane • Stay engaged through early implementation and serve as an escalation resource for complex dispatch and CAD questions • Provide Product feedback on feature gaps, CAD standards, and communication center requirements • Monitor NENA standards, NG911 requirements, and state and local dispatch regulations • Contribute to competitive analysis of Logis Dispatch/CAD solutions • Track scope accuracy, technical win rate, discovery-to-decision cycle time, handoff quality, value realization within 90 days, and product feedback impact

🎯 Requirements

• Three to five years of hands-on experience in a 911 communication center or dispatch operation, including direct use of CAD systems • Demonstrated ability to run structured discovery and translate operational requirements into an accurate, bounded scope of work • Working knowledge of dispatch protocols, call-taking workflows, and EMS and fire communication center operations • Familiarity with Logis CAD or comparable CAD platforms and integrations with records management, ePCR, radio, mapping, and telephony systems • Strong written and verbal communication skills across communication center staff, technical teams, and Sales • Comfortable delivering first-look and solution-specific product demonstrations • Ability to build a clear, quantified value narrative tied to customer business outcomes • Ability to work independently in a remote environment and manage multiple concurrent deals across cross-functional teams • Roughly 50–70% travel required • Preferred: direct Logis CAD or comparable platform experience; customer-facing, implementation, presales, or solution architecture background; EMD or EFD certification; exposure to regional or state-level 911 governance and interoperability standards