Product Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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ESO

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🔐 Security

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round - ESO on 2021-03

Security • SaaS • Enterprise

ESO is a global edge platform for running applications, AI agents, and workforce tooling that combines content delivery, edge compute, and built-in security. The platform emphasizes running code and security close to users and data (335+ cities), low latency (reaching 95% of the world’s Internet-connected population within ~50ms), and large-scale protections (the site cites blocking 234 billion daily cyber threats). ESO offers serverless/edge compute primitives (Workers, Durable Objects, KV), object and SQL-style storage (R2, stored data), integrated DDoS mitigation, WAF, bot management, and Zero Trust / SASE products for user/device access and enterprise controls. Its pricing and product language emphasize pay-for-active-compute billing, free tiers for small teams/projects, and features for deploying and governing AI agents and workloads at the edge.

📋 Description

• Manage planning and execution throughout the product lifecycle, including market analysis, requirements gathering, ideation, decision-making, software development, and go-to-market readiness. • Define product vision, strategy, and roadmap for owned Fire and EMS domains. • Own, prioritize, and maintain product backlogs across assigned teams or domains. • Communicate product vision, proposed features, and business value. • Use rapid prototyping tools such as Magic Patterns to validate desirability and usability with stakeholders and customers. • Use AI tools to draft and refine user stories, acceptance criteria, requirements, sprint summaries, release notes, and stakeholder updates. • Triage customer requests, bugs, and enhancement ideas using AI tools and route or reprioritize them based on value and dependencies. • Maintain consistent priorities across backlogs and identify cross-team dependencies and sequencing conflicts. • Engage Sales, Support, Customer Success, Onboarding, executives, customers, agencies, departments, and steering committees to manage priorities and gather requirements. • Prioritize initiatives based on NERIS, NEMSIS, state and local compliance, customer needs, sales drivers, and technology changes. • Own customer feedback intake through Pendo to optimize NPS and PES. • Work with product design and engineering as a product trio to assess viability, feasibility, and desirability. • Participate in Scrum ceremonies across owned teams. • Partner with TPMs, Engineering, Product Managers, and system architects to align portfolio priorities and sequence infrastructure work. • Manage releases, including new features, incremental features, architectural improvements, and technical debt. • Review all AI-generated content for accuracy; treat AI output as drafts rather than deliverables. • Create enablement documentation and playbooks for internal teams. • Escalate unresolved team-level trade-offs to product leadership with recommendations. • Contribute to retrospectives and evaluate return on investment. • Provide support and coaching to managers. • Plan and execute adoption of ESO’s development methodology and tools, including Jira, Confluence, and Teams. • Maintain current, prioritized backlogs; provide well-formed stories and acceptance criteria; deliver timely stakeholder updates; continually evaluate AI tooling.

🎯 Requirements

• Five or more years of experience in product management, product ownership, or a similar backlog-ownership role, including experience across more than one team or domain. • Experience in product management at a fast-growing software company. • Proficient and experienced using AI to optimize day-to-day work and build AI-first product solutions. • Hands-on experience using AI tools such as Claude, Magic Patterns, or similar platforms for drafting requirements, building functional prototypes, synthesizing feedback, or generating status communications. • Strong judgment for reviewing and correcting AI-generated content. • Working knowledge of Agile and Scrum practices, including backlog refinement, story writing, and sprint ceremonies. • Strong track record monitoring success via outcomes and metrics. • Significant experience defining and launching features that meet customer and business needs. • Demonstrated strategic planning and operational execution skills, including process improvement. • Experience mentoring and developing junior talent and driving product excellence. • Clear written and verbal communication across technical and non-technical audiences. • Preferred: certification such as CSPO, PSPO, or SAFe PO/PM. • Preferred: experience owning backlogs in a regulated or safety-critical domain, such as EMS, fire, or hospital care. • Preferred: familiarity with prehospital or fire service data standards, such as NEMSIS or NFIRS. • Preferred: experience building or refining prompts, workflows, or lightweight AI tools for delivery work. • All offers are contingent upon a successful background check.

🏖️ Benefits

• Competitive health plans (medical, dental, & vision insurance) • PTO (starting at 20 days) & 12 company holidays • 401(k) with company match • Telemedicine service provided by ESO • Savings accounts (FSA, HSA, DCA) • Employee Assistance Program (EAP) • Annual health and wellness reimbursement • Life insurance, disability insurance, and worksite benefits • Paid parental leave, new child program, & flexible parental return-to-work options • Casual office environments and unlimited office snacks and drinks

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