Bilingual Registered Nurse, English/Spanish – Triage

Job not on LinkedIn

🔥 53 minutes ago

🗣️🇪🇸 Spanish Required

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Logo of Esri

Esri

5001 - 10000 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

Enterprise • SaaS • B2B

Esri is a leading geospatial software company that develops ArcGIS, a comprehensive platform for mapping, spatial analytics, and location intelligence. Its products enable organizations across industries to integrate, visualize, and analyze geographic data for decision-making, operations, and digital twins, delivered via on-premises deployments, cloud services, APIs, and developer tools. Esri primarily serves enterprises, government agencies, and other organizations with B2B SaaS and platform solutions.

📋 Description

• Track and respond to inbound and outbound calls for a multi-state nurse triage telephone service • Utilize Schmitt-Thompson telephone triage protocols and document patient interactions in client EHR systems and/or the Call 4 Health platform • Provide clinical assessments and triage patients via telephone or patient portals • Perform medication prescription refills according to established protocols • Notify providers of critical results and coordinate follow-up care after hospital discharge or surgical procedures • Facilitate referrals and collaborate on prior authorization requests requiring clinical consultation • Assist with inquiries from hospitals, nursing homes, funeral homes, and Departments of Labor or Motor Vehicles • Participate in Remote Patient Monitoring programs by reviewing vital signs and educating patients about chronic disease management • Screen and qualify patients for clinical trials, conduct follow-up outreach, and provide patient education • Support the healthcare team and enhance patient care delivery

🎯 Requirements

• Bachelors or better in Nursing or related field • Associate’s or Bachelor’s Degree in Nursing • Minimum of 2–4 years of full-time clinical experience as a Registered Nurse • Prior telephone triage experience using electronic triage systems • Experience with at least two different Electronic Health Record (EHR) platforms • Active, unencumbered Enhanced Nurse Licensure Compact (eNLC) license required • Willingness to obtain additional state licenses as requested by the company • Minnesota, Oregon, New York, Nevada, Massachusetts, and Illinois licenses required • Ability to manage and accurately document a minimum of four calls per hour during peak times • Ability to work remotely from a private, HIPAA-compliant home workspace • Ability to house company-provided equipment • Reliable broadband internet access • Ability to participate in staff meetings via telephone or video • Ability to sit for extended periods and use a headset or earpiece • Adequate visual acuity to read computer screens, scripts, and forms • Ability to thrive in a fast-paced remote environment • Flexibility and adaptability to change, with effective stress-management skills • May require occasional overtime or adjusted start times based on operational needs

🏖️ Benefits

• Remote work • Company-provided equipment necessary for job performance • Reasonable accommodations may be made for individuals with disabilities

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