Medical Call Center Manager

Job not on LinkedIn

🕒 May 8

🐊 Florida, Ohio, +3 more states – Remote

🐊 Florida – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Esri

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

Enterprise • SaaS • B2B

Esri is a leading geospatial software company that develops ArcGIS, a comprehensive platform for mapping, spatial analytics, and location intelligence. Its products enable organizations across industries to integrate, visualize, and analyze geographic data for decision-making, operations, and digital twins, delivered via on-premises deployments, cloud services, APIs, and developer tools. Esri primarily serves enterprises, government agencies, and other organizations with B2B SaaS and platform solutions.

📋 Description

• Coordinate and oversee daily workflows to ensure work is completed accurately. • Support Team Leads with daily operational issues and production challenges. • Monitor performance metrics and conduct regular KPI reviews for Team Leads. • Provide direct supervision and leadership to Team Leads (typically 5–10). • Partner with IT to identify, test, and implement system enhancements.

🎯 Requirements

• Associate’s Degree in Business Administration or a related field (or equivalent experience). • Minimum of 2–5 years of experience in a healthcare-related or contact center environment. • Strong written, verbal, and interpersonal communication skills. • Proven time management skills. • Ability to remain flexible, adaptable, and calm under pressure.

🏖️ Benefits

• Maintain consistent and punctual attendance. • Health insurance. • Professional development opportunities. • Equipment allowances. • Business casual dress code.