Call Center Representative

🕒 April 2

🏈 Alabama, Tennessee, +1 more states – Remote

🏈 Alabama – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $13 - $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

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WellSky

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

💰 Private Equity Round on 2020-07

Healthcare Insurance • SaaS • Artificial Intelligence

WellSky is a leading healthcare technology company dedicated to improving healthcare and community care outcomes worldwide. By offering comprehensive software solutions and analytics, WellSky enables healthcare providers, payers, and community organizations to collaborate and enhance care quality and accessibility. Their focus spans intelligent care management, connected care networks, and transformative analytics, aiming to create more efficient, inclusive, and sustainable healthcare systems. WellSky addresses social determinants of health and emphasizes patient and family engagement, supporting care in various settings including home, long-term, and acute care.

📋 Description

• Conduct outbound calls to patients to facilitate CPAP supply reorders • Actively promote and sell CPAP equipment while ensuring compliance, satisfaction, and retention • Contact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate • Promote the sale of replacement masks, cushions, seals, and filters • Verify and update patient records, including insurance details • Maintain professionalism and efficiency in all patient interactions • Efficiently navigate the platform to process orders

🎯 Requirements

• GED or High School Diploma • Willing to work additional or irregular hours as needed • Must work in accordance with applicable security policies and procedures to safeguard company and client information • Must be able to sit and view a computer screen for extended periods of time

🏖️ Benefits

• Medical with Rx, dental, and vision benefits • Mental Health support through EAP • Paid time off, plus 8 paid holidays • 100% vested 401(K) retirement plans