Senior Mission Success Manager – Navy Accounts

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $150k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Ethos

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🛡️ Insurance

👥 B2C

⚖️ Legal

💰 $7.5M Series D - Ethos Technologies on 2022-01

Insurance • B2C • Legal

Ethos is a consumer-focused digital life insurance company that sells term life, whole life, indexed universal life (IUL), guaranteed-issue, and final-expense policies online — frequently without a medical exam. The company emphasizes a fast, fully online purchase flow (claims coverage in about 10 minutes), instant rate calculations, up to $3 million in coverage, and bundles complimentary wills & trusts/estate-planning services through a wholly owned subsidiary. Ethos works with multiple issuing carriers, provides educational resources and FAQs, and markets directly to consumers with a focus on simplicity, affordability, and digital-first insurance and estate-planning products.

📋 Description

• Own post-sale success across the portfolio as the primary customer contact, ensuring measurable readiness outcomes through use-case discovery, implementation, training, and support • Build and maintain executive-level relationships across fleet commands, TYCOMs, and program offices • Explain how secure, compliant capabilities give service members back time and bandwidth • Maintain understanding of military-branch command hierarchy and DoW-specific needs, opportunities, and challenges • Advise customer leadership with best practices, guidance, and strategic recommendations • Develop joint success plans and change-management strategies to drive adoption • Lead data-driven quarterly and executive business reviews for senior DoW stakeholders • Analyze engagement, platform usage, and readiness data to identify gaps, quantify ROI, and share success stories • Monitor account health, identify churn risk, and lead mitigation plans • Own renewal strategy and partner with Sales on expansion opportunities • Partner with Sales and content development services to make Ethos part of customer training strategies • Collaborate with Product, Engineering, and Customer Support on releases and deployment paths across commercial and classified networks • Advocate for customers through cross-functional projects and feed insights into the product roadmap • Mentor Mission Success Managers and develop scalable playbooks, processes, and best practices • Prioritize and resolve customer escalations

🎯 Requirements

• Up to 30% travel • 5+ years of experience in Customer Success, account management, or solutions engineering in a SaaS environment • Proven track record owning enterprise SaaS implementations, renewals, and expansions for a portfolio of strategic accounts • Experience working for or with the DoW, including navigating command hierarchy and multiple levels of stakeholders • Must be authorized to work in the U.S. as a U.S. citizen • Strong communication skills and technical aptitude, with a track record of creating and delivering presentations to senior DoW stakeholders • Fresh ideas on user adoption and churn mitigation, backed by results • Experience analyzing data, trends, and client information to identify product/service growth opportunities • Experience with and/or proven passion for learning and educational software • Incredibly organized, proactive, and impeccable attention to detail • A self-starter who takes the initiative to get things done • Strong navigation and operation of Microsoft Office suite/Google tools • Preferred: Location near major Naval installations and an active or former security clearance • Preferred: BS/BA degree from a 4-year college or university • Preferred: Experience working with DevSecOps partners and deploying software in secure or classified DoW environments • Preferred: Experience mentoring or coaching Customer Success or Mission Success team members

🏖️ Benefits

• Significant equity upside • Variable compensation • Subsidized health insurance • 401(k) • Life insurance • Cell phone stipend

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume