Client Experience Supervisor

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🕒 July 14

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Etikettendames 🔍

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

💼 Consulting

📣 Marketing

🍽️ Food & Beverage

Consulting • Marketing • Food & Beverage

Etikettendames is a company that brings food labels to life with surprising information aimed at helping consumers make conscious choices. Their goal is to enable people to truly understand what they eat, thereby reducing lifestyle-related diseases. They offer a range of creative services including explainer series, TikTok campaigns, workshops, and visually engaging photo series, all focused on promoting a healthy lifestyle and nutrition awareness.

📋 Description

• Lead a team of Client Experience Specialist to provide “best in class experience” of client experience services. • Provide assistance with staff orientation/training. • Manage capacity and workflow of each specialist. • Coordinate and facilitate team meetings. • Prepare staff schedules; Manage vacation requests; Review and approve timecards. • Perform annual performance reviews and performance management as needed. • Acts as first point of escalation for questions and issues for the CES team, agents and branch leadership. • Work with Regional Support and Agent Onboarding specialists to identify agents for promotion of client experience services. • Act as Liaison to branch leadership. • Be the “knowledge expert” of the contractual dates and deadlines, tasks, operational process, tools and systems. • Identify customer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective manner. • Work with field leadership to promote and increase agent adoption rates of service. • Collaborate closely with all agent services departments to assist with resolution of issues and proactively reduce errors. • Continuously evaluate procedures and seek improvements/efficiencies. • Analyze customer feedback for performance management of Client Experience Specialist team. • Work with other teams within the center to seek overall improvements for your LOC(s).

🎯 Requirements

• 3-5 years business experience; 1-2 years previous supervisory experience preferred. • Prior Real Estate and customer service experience strongly preferred. • Conveyancing experience is strongly preferred. • Ability to work remotely with a sense of urgency in a fast-paced, high volume paperless environment while ensuring quality work from team members. • Excellent verbal and written communication skills. • A people first approach with the ability to keep the agent and consumer at the center of the transaction. • Ability to coach team on providing exceptional customer service throughout the transaction process. • Ability to learn and navigate multiple software systems with an elevated level of competency. • Demonstrated ability to identify and resolve problems in a timely manner, gather and analyze information thoughtfully and maintain confidentiality. • Demonstrable history of effectively collaborating with different departments and leaders. • Adaptable, able to prioritize and manage competing demands with a willingness to try new things.

🏖️ Benefits

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D • 401(k) savings plan with company match • Paid Time Off to Include Holidays, Vacation Time, and Sick Time • Paid Family & Paternity Leave • Life Insurance • Business Travel Accident Insurance • All employees receive access to LinkedIn Learning • Employee Referral Program • Adoption Assistance Program • Employee Assistance Program • Health and Wellness Program and Incentives • Employee Discounts • Employee Resource Groups