Manager, Operations

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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European Wax Center

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

💄 Beauty

🛒 Retail

💰 $400M Post-IPO Debt - European Wax Center on 2022-03

Beauty • Retail

European Wax Center is a chain of salons specializing in hair removal and waxing services. The company provides a wide range of waxing services (Brazilian, brow, facial, body, men's waxing, full-body, etc. ), operates a consumer-facing booking and location system, and sells related retail products and kits (body, face, eyebrow products), gift cards, and multi-wax passes. The site also highlights promotions, membership/loyalty programs, and opportunities to own a center (franchising/ownership).

📋 Description

• Develop, refine, and implement SOPs, playbooks, tools, and field resources • Evaluate operational workflows, identify barriers, and recommend scalable solutions • Establish operating cadences, accountability mechanisms, and follow-up routines • Partner with District Managers to drive execution of operational initiatives across corporate-owned centers • Conduct center visits, operational audits, and assessments covering execution, safety, regulatory compliance, and EWC standards • Analyze audit findings and field observations, identify trends and root causes, and implement action plans • Support operational due diligence and readiness planning for potential acquisitions • Develop and manage operational integration plans for acquired centers • Coordinate Day 1 readiness and post-close integration with cross-functional and external stakeholders • Transition acquired centers to EWC’s operating standards, systems, tools, programs, and performance expectations • Support new corporate-owned center openings, including operational readiness, training, supplies, systems, and launch activities • Conduct post-opening and post-acquisition assessments and drive stabilization follow-up • Build relationships with District Managers and Center Managers to understand operational needs • Facilitate structured problem-solving and cross-market sharing of effective practices • Support training and enablement initiatives for field leaders • Partner with L&D and HR to identify capability gaps and implement scalable solutions • Lead cross-functional projects, developing plans, timelines, roles, dependencies, success measures, and accountability structures • Serve as Operations liaison to cross-functional partners and external vendors • Coordinate testing and implementation of operational solutions • Prepare recommendations and leadership updates covering priorities, progress, risks, decisions, and business impact • Translate monthly priorities, promotions, and sales initiatives into field communications and execution plans • Coordinate recurring corporate-owned center meetings and track follow-up actions • Support annual planning, budgeting, target-setting, and portfolio-wide planning with Operations and Finance leadership

🎯 Requirements

• Strong knowledge of multi-unit operations, field execution, operating standards, and location-level performance drivers • Business and financial acumen, including understanding center-level P&L drivers and connecting operational actions to business results • Strong project-management skills, including establishing plans, managing dependencies, maintaining accountability, and delivering multiple initiatives on time • Ability to analyze quantitative and qualitative information, identify trends and root causes, and translate findings into practical recommendations • Excellent written, verbal, facilitation, and presentation skills • Ability to influence without direct authority, navigate competing priorities, and build credibility across field and corporate teams • Strong judgment, problem-solving ability, attention to detail, and follow-through • Ability to create simple, scalable, and field-friendly processes • Ability to travel regularly to corporate-owned centers and work outside standard business hours when operational needs require • Ability to travel up to 50% of the time • Bachelor’s degree in Business, Operations, Retail Management, Hospitality, or a related field preferred; equivalent experience may be considered • 5+ years of progressive experience in multi-unit retail, hospitality, beauty, wellness, or another consumer-service environment • Experience leading operational projects across multiple locations, including process improvement, new openings, integrations, or operational audits • Demonstrated ability to partner cross-functionally, implement standardized processes, and use operational data to improve execution and business performance • Proficiency with Microsoft Office • Experience with project-management or business-intelligence tools preferred • This role is not eligible for Visa Sponsorship