Technical Support Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

EverC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🤖 Artificial Intelligence

🔒 Cybersecurity

💳 Fintech

Artificial Intelligence • Cybersecurity • Fintech

EverC is a company that specializes in AI-powered technology for fully-automated merchant and marketplace risk solutions. It provides comprehensive risk intelligence to banks, payment providers, and marketplaces, helping to secure web commerce and build consumer confidence. By addressing issues such as online fraud, counterfeit and pirated goods, EverC delivers solutions like MerchantView for merchant-level risk detection and MarketView for product-level risk detection. These solutions enable safe expansion into new industries and regions, leveraging advanced intelligence and automation.

📋 Description

• Investigate and resolve customer issues across products and services • Analyze logs, API requests/responses, and database records to identify root causes and drive resolution • Support customers, Customer Success Managers, and Operations teams with technical issues, product investigations, and integration troubleshooting • Collaborate with Engineering and Product teams to escalate, reproduce, and resolve issues • Prioritize and manage issues based on customer impact and business needs • Work effectively in a global team environment spanning multiple time zones • Manage, prioritize, and track customer issues using Zendesk, Jira, and other ticketing systems

🎯 Requirements

• 2-4 years of experience in Technical Support, Technical Operations, or a similar customer-facing technical role in a SaaS environment • Strong troubleshooting, analytical, and problem-solving skills • Strong team player with a collaborative mindset and willingness to support colleagues across functions and regions • Availability to work in a global support environment and collaborate with teams across multiple time zones, including the EMEA region • Hands-on experience writing and analyzing SQL queries • Experience working with and troubleshooting REST APIs • Experience working with ticketing and issue-tracking systems such as Zendesk and Jira • Customer-facing skills with the ability to communicate technical concepts clearly to both technical and non-technical audiences • Self-motivated, detail-oriented, and comfortable managing multiple priorities • Experience with scripting or automation (i.e. Python) - an advantage • Experience supporting customer due diligence processes, security questionnaires, RFIs, or technical documentation requests - an advantage

🏖️ Benefits

• Opportunities to lead initiatives, influence product direction, and grow into advanced technical, customer-facing, or leadership roles • Opportunity to develop expertise in APIs, data analysis, digital risk intelligence, and SaaS technologies • Global team collaboration across multiple time zones