Application Support Analyst – Distribution

🔥 15 hours ago

🏄 California, Colorado, +3 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🗽 New York – Remote 🏰 Missouri – Remote ☕ Washington – Remote

💵 $50k - $80.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Bunzl Distribution NA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🍽️ Food & Beverage

🏭 Manufacturing

📦 Logistics

Food & Beverage • Manufacturing • Logistics

Bunzl Distribution NA is a North American distribution arm of Bunzl PLC that supplies non-food consumables, packaging, retail and foodservice supplies to grocery, food processors, convenience stores and retail customers. The company provides centralized distribution, pick-and-pack, consolidation and kitting services, branded packaging and custom visual solutions, and a customer-centric eCommerce ordering platform while emphasizing sustainability.

📋 Description

• Provide level 1 support for core business applications covering order processing and fulfillment, Purchasing, Sales, Customer Service, Warehousing & Logistics, and Accounting • Provide remote support for information technology issues • Identify, research, resolve, and document reported issues • Deliver customer service via phone, email, and ticketing system • Document reported problems accurately in ServiceNow • Escalate important or recurring issues to internal teams and the Applications Support Service Desk Manager • Monitor tickets and calls to ensure timely assistance • Follow up with end users to identify areas for improvement • Address day-to-day questions and issues involving core business applications • Train users and suggest system enhancements • Gather, analyze, and communicate change requests to appropriate IT teams • Ensure compliance with corporate or regional policies and procedures related to system support and security • Post technical maintenance and software installations and assist with QA and UAT as needed

🎯 Requirements

• High School diploma or equivalent required • Bachelor's degree in Computer Science, Information Technology, or relevant field is a plus • Prior experience with ServiceNow, IBM iSeries systems (AS400), MS Dynamics or CRM, JDA or Replenishment, OmniTrac or other TMS is a plus • Ability to efficiently use Microsoft Office products such as Outlook, Word, and Excel • Excellent analytical and problem-solving skills anchored in a service management mindset • Proven work experience in a service-oriented role • Strong verbal and written communication skills • Solid technical background and ability to give instructions to a non-technical audience • Willingness to travel 20% for training and collaboration

🏖️ Benefits

• Medical, dental, vision, and life insurance available to employees and eligible dependents starting the first day of the month after 30 days of employment • 401(k) retirement plan with a company match of $0.75 per $1.00 contributed, up to 6% of eligible pay, available after 30 days • Paid time off • 10 vacation days and 2 personal days annually • 40 hours annual sick pay; 56 hours per year for candidates hired in Washington • 6 paid national holidays and 2 floating holidays • Any leave required under federal, state, or local law • Remote position • 20% travel for training and collaboration