Field Support Technician

🕒 September 15

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Highland Electric Fleets

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

📦 Logistics

🚗 Transport

Automotive • Logistics • Transport

Highland Electric Fleets is a leading provider of electric fleet services in North America. The company focuses on making the transition to electric vehicles easy, reliable, and affordable for school buses and other fleets. They offer a turnkey solution that includes planning, procuring, implementing, and optimizing electric fleets. Highland Electric Fleets is the owner/operator of the largest number of electric school buses under contract in the U. S. and is known for its commercial vehicle-to-grid program. The company has secured significant grants and incentives to support its customers in electrifying their fleets.

📋 Description

• Represent the company at customer locations with the highest standards of professional conduct • Support the go-live process for new EV charging sites, including coordinating on-site activities and flagging risks or delays to the Commissioning Engineer • Conduct new vehicle inspections, verifying vehicle readiness and documenting findings before site activation • Assist technicians with asset inspections, diagnosing, troubleshooting, and repairing customer assets on-site as needed • Follow established safety procedures to ensure compliance with company and regulatory standards • Maintain thorough, accurate, and timely documentation for commissioning activities, inspections, and completed work using company asset management and project tracking platforms • Support high-voltage charger operations, including conducting plug cycles and responding to service needs during commissioning • Perform low-voltage battery replacements and jump-starts as needed • Maintain tools, equipment, and a clean work environment • Develop and maintain strong customer service skills throughout the go-live process • Participate in training programs and hands-on learning opportunities

🎯 Requirements

• Exceptional attention to detail and a high standard for accurate, organized documentation • Demonstrated time-management skills, a strong work ethic, and a commitment to driving continuous process improvement • Proficiency with computers and standard software, including documentation tools, spreadsheets, and asset/project management platforms • Automotive Technology certification from an accredited school preferred (not required) • Willingness to develop project management and project coordination skills; prior experience a plus • Basic electrical and AC skills • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals • Strong problem-solving skills • Excellent written and verbal communication and interpersonal skills • Ability to lift 50 lbs. and work in varying weather conditions • Willingness to travel and work flexible hours, including evenings and weekends if required • Reliable transportation and a valid driver’s license with a clean driving record • Must reside within a reasonable distance of a major airport

🏖️ Benefits

• Competitive base salary and performance-based bonus program • A supportive, highly collaborative, team-oriented environment • Ability to work with bright, innovative, and forward-thinking colleagues • Health, Vision, and Dental coverage for employees & their dependents • Generous Paid Time Off • 401(k) program and company match • Hands-on training in commissioning support, site readiness, and vehicle inspection processes • Certification reimbursement after 12 months of employment

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