Search Engineer – Technical Support

Job not on LinkedIn

🔥 7 hours ago

🇺🇸 United States – Remote

💵 $88k - $121k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lucidworks

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 $100M Series F on 2019-08

Healthcare • Logistics • Marketing

Lucidworks is a leading provider of search and discovery software platforms, powering the search and discovery experience for some of the world's largest companies. They offer AI-driven solutions to enhance search relevance for eCommerce, workplace, and customer service applications. Lucidworks utilizes advanced technologies such as neural networks, lexical search, and semantic search to deliver personalized and dynamic experiences in industries like retail, financial services, healthcare, and government. Their platform enables businesses to create scalable and intelligent search functionalities that transform user interactions and drive better outcomes.

📋 Description

• Field incoming questions and help customers configure Lucidworks Fusion and its components, and understand how to get the most from the product's features • Troubleshoot complex search issues across Lucene, Solr, and related distributed systems • Write clear, reusable knowledge base articles • Identify opportunities to bring customers additional value through follow-on products and services • Relay high-value use cases and customer feedback to Product and Engineering • Collaborate across teams to diagnose and resolve critical, high-stakes issues • Participate in a 24/7/365 on-call rotation, including weekends and holidays • Support U.S. government customers and collaborate with Engineering and Customer Success on defects, performance issues, and feature requests

🎯 Requirements

• U.S. citizenship, required due to government contracts • 2+ years of hands-on experience with Lucene/Solr or comparable search technologies (e.g., Elasticsearch, OpenSearch) • 3+ years of professional experience in a customer-facing, level 2–3 technical support role • A bachelor's degree or higher in Engineering or Computer Science, preferred • Experience working in a technical support CRM (Salesforce, Zendesk, or similar) • Clear, confident written and verbal communication with customers over email and phone • Proficiency in Java, plus a scripting language such as Python, Perl, or Ruby • Comfort on Unix/Linux systems: command-line navigation, file permissions, system logs, scripting, and basic networking • Working proficiency with Kubernetes and containerized deployments • Bonus: exposure to related open-source projects or other commercial search technologies • Bonus: experience in enterprise search, e-commerce, or business intelligence • Bonus: familiarity with machine learning, data science, or Gen AI concepts (embeddings, vector search, RAG) • Bonus: hands-on experience with a public cloud platform (AWS, Azure, or GCP) • Bonus: startup experience