Field Support Technician – Temporary, 6-Month Assignment

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $30 - $40 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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Inspiren

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🛍️ eCommerce

eCommerce

Inspiren is an online, product-focused website or brand. The provided site CSS and component names (product-card, c-product-description, product images, slider, marquee, about-hero, product-card animations) indicate a product-driven storefront and promotional marketing content typical of an e-commerce presence. The available data does not specify particular products, target customers, or business model beyond the site layout and UI behaviors.

📋 Description

• Conduct room-by-room walkthroughs to confirm device placement and counts using Inspiren's mapping/walkthrough tools • Perform wireless network (Wi-Fi) scans • Capture room naming, device counts, and placement data • Flag exceptions, access issues, or placement ambiguity to the Implementation Manager • Assist with mounting, cable management, and power confirmation for AUGi, Sense, Help Button, Gateway, and Link devices • Perform quality assurance checks on installed devices • Provide field support for installed devices, including troubleshooting, minor adjustments, and device swaps/replacements • Maintain installation/service logs documenting devices serviced, locations, and exceptions • Follow facility cleanliness and control procedures • Update spreadsheets/tracking systems with installation and service status • Perform ongoing device maintenance for individual devices or full installed communities • Communicate professionally with community staff, leadership, and residents; escalate issues as needed • Follow resident privacy, dignity, and interaction guidelines • Coordinate with the onsite or remote Implementation Manager via Slack/text at smaller or remote-supported sites • Provide end-of-day summaries and immediately escalate critical blockers • Submit expense reports in a timely manner

🎯 Requirements

• Must pass a background check • Installation and device maintenance experience • Reliable full week travel availability (2–3 sites/week) • Comfort working in senior living/healthcare-adjacent environments • Strong communication skills for client- and resident-facing work • Ability to thrive in a fast-paced environment with shifting priorities • Strong attention to detail and ability to manage multiple concurrent tasks • Ability to manage customer/resident experience with professionalism and empathy • High degree of personal trustworthiness and accountability • Ability to stand and walk for up to 8 hours per day • Ability to lift up to 30 lbs comfortably • Ability to climb up and down a ladder repeatedly throughout the day • Ability to move furniture as needed for installation/service access • Ability to get on/off the floor for low-mounted device servicing • Ability to maintain composure and professionalism under physical and situational demands

🏖️ Benefits

• Equity that gives you a stake in the impact and value being built • Semiannual reviews supporting continued development • Access to leading AI tools and company-wide training • Comprehensive medical, dental, and vision coverage • Mental-health resources and employee-assistance programs • 401(k) retirement plan • HSA and FSA options • Company-paid life and disability insurance • Flexible PTO • Five paid sick days annually • Company-observed holidays • Company-wide recharge periods • Up to 12 weeks of paid parental leave • Additional leave for birthing parents • Fertility and family-building benefits • Paid caregiver and bereavement leave • Hybrid and remote arrangements based on role and location • Home-office, internet, or phone reimbursement where applicable • Variable compensation where applicable