Senior Analyst, Technical Business Solutions

🔥 14 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Partner with stakeholders across Sales, Member Operations, and IT to elicit, document, and validate business and functional requirements for Salesforce CRM enhancements and new capabilities • Analyze current-state CRM workflows, identify gaps and inefficiencies, and recommend future-state process improvements aligned with SGPO's strategic goals • Translate business requirements into user stories, acceptance criteria, and process flow diagrams for the Salesforce development team • Serve as a liaison between business stakeholders and the Salesforce technical team throughout the project lifecycle • Leverage CRM data to identify trends, measure solution impact, and support data-driven decision-making • Collaborate with Project Managers and Scrum Masters on Agile sprint planning, backlog grooming, and delivery milestone tracking • Support end-user training, communication planning, and adoption efforts for Salesforce platform updates and feature rollouts • Serve as a subject matter expert on Salesforce Service Cloud, supporting case management, service console configuration requirements, entitlements, and customer service process design • Apply Salesforce Experience Cloud knowledge to support customer- or partner-facing portal experiences • Stay current on Salesforce product roadmap updates, industry best practices, and emerging CRM trends to recommend enhancements

🎯 Requirements

• Bachelor's degree in Business Administration, Information Systems, or a related field • 5+ years of experience as a Business Analyst • At least 3 years of hands-on Salesforce CRM experience • Strong, demonstrable understanding of Salesforce Service Cloud, including case management, service processes, queues, and automation capabilities • Strong proficiency in requirements documentation tools such as JIRA and Confluence • Demonstrated experience working in Agile/Scrum delivery environments • Excellent analytical, problem-solving, and critical thinking skills • Strong verbal and written communication skills with the ability to present to senior stakeholders • Ability to manage multiple priorities and thrive in a fast-paced, matrixed organization • Preferred: Hands-on experience with Salesforce Experience Cloud, including portal/community design, user access management, and partner or customer engagement features • Preferred: Prior experience in the pharmaceutical, healthcare, or life sciences industry • Preferred: Salesforce Administrator or Business Analyst certification • Preferred: Familiarity with CRM data models, reporting tools such as Salesforce Reports & Dashboards and Tableau, and integration concepts • Preferred: Experience supporting commercial operations, specialty pharmacy, or sales enablement functions • Preferred: Knowledge of change management frameworks

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities