Premier Support Engineer – Nights/Weekends

Job not on LinkedIn

🔥 12 hours ago

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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US CLOUD: Microsoft Premier/Unified Support Alternative

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

🤝 B2B

🏢 Enterprise

B2B • Enterprise

US CLOUD: Microsoft Premier/Unified Support Alternative is an independent third‑party provider that replaces Microsoft Premier and Unified Support for enterprise customers. The company delivers 24/7/365 Microsoft enterprise support with senior, Microsoft‑certified, US/UK/EU‑based engineers, financially backed SLAs, unlimited Microsoft escalations, and a focus on cost savings (30–50%) and support sovereignty (no offshoring). US CLOUD serves large enterprises and mid‑market clients worldwide across the full Microsoft stack and also offers proactive advisory services, cloud cost optimization, and migration assistance.

📋 Description

• Assist clients in deploying, operating, and troubleshooting Microsoft technologies • Resolve complex technical issues and drive client success • Handle fundamental to advanced-level support tickets and actively drive resolutions • Track performance metrics and maintain high client satisfaction • Collaborate with Premier Support Engineers and Escalation Engineers to close tickets and share best practices • Contribute data and feedback to service delivery improvements • Resolve break/fix tickets using Microsoft technology expertise • Identify and troubleshoot issues, document troubleshooting steps, and update clients • Create and maintain technical documentation and Knowledge Base articles • Analyze ticket trends and recommend changes to prevent recurring issues • Maintain proactive client communication and monitor client systems • Advocate for client needs and provide strategic solutions • Promote and support AI tool usage • Communicate technical issues to technical and non-technical audiences • Share new knowledge through training and mentoring

🎯 Requirements

• 4+ years of experience in Microsoft technologies • 3+ years of experience with Windows Server • Advanced understanding of Active Directory/Azure AD and DNS • Demonstrated technical writing skills • Consistent ability to excel in a virtual work environment • Must be a US Citizen due to contractual obligations • Must be able to work the scheduled shifts in CST: Thursday and Friday 12:00AM–9:00AM; Saturday and Sunday 7:00PM–7:00AM

🏖️ Benefits

• Remote work arrangement • Opportunities to pursue relevant certifications • Training and mentoring opportunities • Professional growth opportunities